Chauncey Chamberlain
San Diego,CA
Summary
Adaptable customer service agent with a strong background in sales, open to pursuing new opportunities. Committed to leveraging my skills in organization, efficiency, and customer service to excel in this dynamic field while embracing fresh challenges and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Impressive Sound Studio
Lemon Grove , CA
01.2024 - Current
- Assist Clients with Scheduling: Help clients book studio time, coordinating availability of equipment, engineers, and artists while ensuring smooth scheduling.
- Handle Inquiries: Address customer questions regarding services, pricing, equipment, and other studio-related information through phone, email, or in person.
- Maintain Client Relationships: Build and nurture relationships with returning and potential clients to enhance client satisfaction and loyalty.
- Resolve Issues and Complaints: Handle complaints or issues related to studio sessions, billing, or service quality, ensuring swift resolution to maintain client trust.
- Provide Studio Tours: Offer guided tours of the recording studio to new or potential clients, showcasing equipment and services.
- Process Payments and Contracts: Assist with billing, payments, and managing client contracts, ensuring all financial and legal aspects are handled efficiently.
Real Estate Coordinator/Onboarding Specialist
Avenu Technologies
Plano, TX
07.2019 - 11.2023
- Onboard Preferred Loan Officers to the company platform
- Conduct meetings with MLOs to ensure their seamless integration
- Collaborate with mortgage company's compliance departments to negotiate TPO contracts
- Facilitate networking opportunities between MLOs and Real Estate agents
- Training new employees
- Utilize CRM software tools including Salesforce, Zoiper, Outreach, Google Docs, Slack, and Microsoft Word for process optimization.
Call Center Agent
LeadPoint Inc.
Detroit, MI
07.2016 - 07.2019
- Managed lead inquiries from MoneyTips.com, ensuring data accuracy
- Verified lead information submitted on the website
- Transferred qualified customers to live loan officers for free rate quotes
- Played a key role in exceeding LeadPoint Inc's quarterly sales targets, contributing significantly to the company's overall sales growth
- Emplyee of the Month twice as top sales agent.
Education
Accident And Health Or Sickness License - CA PSI Site - Accident And Health Or Sickness Exam
CA PSI Psiexams.com
San Diego, CA07-2024
Associate of Arts - General Studies
San Diego City College
San Diego, CA06-2015
Skills
- Customer service
- Communication skills
- Account Management
- Microsoft excel
- Sales Force
- Outreach
- Google Workspace
- Organization
- Problem Resolution
- Customer Relationship Management
- Sales and Management
- Leadership
- Team Management
- Strategic Planning
- Data Analysis
- Problem Solving
- Project Management
- Adaptability
Accomplishments
- Employee of the Month September 2017 at LeadPoint
- Employee of the Month March 2018 at LeadPoint
- Top Sales Rep in the 1st and second quarter 2019 at AvenuTech
References
Mark Sidhom | Director of Business Development, Lender Onboarding
Cell Phone: (310) 936-6337
Email: mark.sidhom@avenutech.com
introlend.com | avenutech.com
Maurice Cathalifaud | VP of Business Development
IntroLend Lender Onboarding
O: (310) 209-8629
Cell: (818) 706-6339
maurice.cathalifaud@avenutech.com
introlend.com | avenutech.com
Timeline
Customer Service Representative
Impressive Sound Studio
01.2024 - Current
Real Estate Coordinator/Onboarding Specialist
Avenu Technologies
07.2019 - 11.2023
Call Center Agent
LeadPoint Inc.
07.2016 - 07.2019
Associate of Arts - General Studies
San Diego City College
Accident And Health Or Sickness License - CA PSI Site - Accident And Health Or Sickness Exam
CA PSI Psiexams.com