Chaundai Todd
Birmingham,AL
Summary
Dynamic professional with extensive experience in customer service and team leadership at Holiday Inn. Proven track record in enhancing onboarding processes and optimizing operational efficiency. Skilled in decision-making and staff training, consistently improving performance and satisfaction levels. Adept at managing workloads and fostering collaborative environments to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Holiday Inn
Birmingham, AL
02.2025 - 06.2026
- Implemented training programs for new employees, enhancing onboarding processes and staff performance.
- Monitored inventory levels and ordered supplies to maintain operational readiness and cost control.
Medical Receptionist
UAB
Birmingham, AL
08.2024 - 05.2026
- Coordinated appointment scheduling and maintained accurate patient records.
- Streamlined communication between medical staff and patients for enhanced service delivery.
- Implemented electronic health record systems to optimize data management practices.
- Managed patient check-in and check-out processes efficiently.
Subrogation Claims Representative
Kemper Insurance
Birmingham, AL
11.2022 - 08.2024
- Collaborated with attorneys and external vendors to negotiate settlements effectively.
- Facilitated communication between clients and internal departments to expedite claim resolutions.
- Managed subrogation claims process, ensuring compliance with state regulations and company policies.
- Analyzed claim files to determine liability and recovery potential for various cases.
Customer Service Representative
Wells Fargo
Birmingham, AL
02.2020 - 11.2022
- Trained new staff on company policies and customer service protocols, fostering a collaborative environment.
- Implemented feedback mechanisms to improve customer experience and support operational enhancements.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention.
- Processed transactions accurately, minimizing error rates and enhancing service quality.
Education
High School Diploma -
Woodlawn High School
Birmingham, AL05.2005
Skills
Decision-making
Customer service
Money handling
Team leadership
Problem-solving
Customer relations
Workload management
Staff management
Employee scheduling
Recruiting and interviewing
Staff supervision
Staff training and development
Timeline
Assistant Manager
Holiday Inn
02.2025 - 06.2026
Medical Receptionist
UAB
08.2024 - 05.2026
Subrogation Claims Representative
Kemper Insurance
11.2022 - 08.2024
Customer Service Representative
Wells Fargo
02.2020 - 11.2022
High School Diploma -
Woodlawn High School