CHAUNIS JOHNSON
Columbia,MD
Summary
Over fifteen (15) years of experience as a customer service specialist with expertise in peer coaching, high volume sales and financial services. Possess strong interpersonal, communications, research, organizational and follow-up skills. A seasoned debt collector with a proven track record of successful collections before deadlines. Dedicated to achieving customer satisfaction that meets or surpasses a company's expectations. A high-quality performer who is adept at learning new procedures and processes quickly and efficiently.
Overview
19
19
years of professional experience
Work History
Business Associate Contact Center
M&T Bank
Remote
04.2019 - Current
- Educates customers on current bank process, solutions, deposits, and other convenience services/available channels
- Explains features and benefits of solutions (e.g., credit cards, overdrafts line of credit, installment loans) and provides advisement on appropriate solutions dependent upon customer's need
- Opens Time Deposit/IRA accounts and explains the features, benefits, and disclosures associated with each account
- Describes high-level criteria used in reviewing loan applications
- Transitions service/sales consultation to account opening process
- Fields inbound customer inquiries and provide solution-based recommendations
- Completes Customer refresh Activities to ensure information is current
- Processes account servicing request for research, disputes, loan payments, loan advances, wire transfers and credit inquiries.
Direct Support Professional
Verigreen
Forestville,, MD
06.2018 - 07.2020
- Assisted individuals with daily living activities and personal care routines.
- Implemented behavior support plans to promote positive interactions and communication.
- Facilitated recreational activities to enhance social skills and engagement.
- Monitored client progress and reported observations to the care team.
Financial Service Representative
SunTrust Bank
Washington, DC
08.2014 - 03.2019
- Provided clients with appropriate products and services based upon their financial need
- Conducted credit analyses for potential clients to minimized risks to the financial institution
- Increased branch revenue by retaining existing clients and educating potential clients
- Assisted customers with opening accounts, lines of credit and auto loans
- Processed payments and conducted account maintenance
- Served as peer coach to new hire personnel.
Inventory Associate
Advance Auto Parts
Oxon Hill, MD
06.2013 - 07.2014
- Marked and stored parts according to the company's system
- Co-managed inventory and store displays
- Served as a team member for parts, resources, and expertise
- Assisted in the training of new team members
- Read and interpreted documents such as safety rules, operating maintenance instructions, parts catalogs and procedural manuals to perform tasks effectively and efficiently.
Wireless Expert
Mobile Now
Silver Spring, MD
03.2011 - 09.2013
- Provided outstanding sales and service support for a wide range of customers
- Partnered with the sales team to improve customer relations rapport and increase sales
- Expanded sales of products and services utilizing competitive knowledge and skills
- Met all sales goals on a recurring basis
- Made repairs to a myriad of handsets and provided in-depth software support for Windows Mobile, Android, Palm and BlackBerry devices.
Customer Service Associate
Avis Rental Car Services
Washington, DC
10.2006 - 10.2010
- Researched rental rates and locations and sold travel packages that best suited customers
- Resolved customers' complaints and answered inquiries
- Organized customer pick-ups with shuttle drivers.
Education
Certification of Completion - Freight Broker
Boss Trucking Academy
03.2023
High School Diploma -
Frank W Ballou Senior High School Washington
05.1996
Skills
- Customer service
- Computer skills
Timeline
Business Associate Contact Center
M&T Bank
04.2019 - Current
Direct Support Professional
Verigreen
06.2018 - 07.2020
Financial Service Representative
SunTrust Bank
08.2014 - 03.2019
Inventory Associate
Advance Auto Parts
06.2013 - 07.2014
Wireless Expert
Mobile Now
03.2011 - 09.2013
Customer Service Associate
Avis Rental Car Services
10.2006 - 10.2010
Certification of Completion - Freight Broker
Boss Trucking Academy
High School Diploma -
Frank W Ballou Senior High School Washington