Chaunta Mireles
Warrenton,VA
Summary
Detail-oriented Training Coordinator with expertise in onboarding, staff development, and compliance within military and healthcare environments. Coordinates training for 400 employees, maintains accurate records, and facilitates health education programs. Delivers reliable support through effective communication and organized follow-through.
Overview
1
1
Certification
20
20
years of professional experience
Work History
TRAINING COORDINATOR / HEALTH PROMOTIONS
Spectrum Healthcare Resources
Fairfax, VA
01.2014 - Current
- Maintained compliance with required contractual and client staff training policies; planned, coordinated, implemented, and evaluated health education programs and services.
- Submitted and tracked CAC applications for the contracting office to ensure timely processing.
- Arranged fingerprint appointments with the security office for new hires to comply with security protocols.
- Served as liaison between contracting office and human resources office for new and current employees, including pre-vetting and collection of required paperwork for contracting office.
- Developed and led learning opportunities for individuals and groups on health-related topics.
- Coordinated with wellness registered nurse to complete annual strategic planning, defining staff training goals aligned with HEDIS measures and beneficiary needs; developed action plans and reviewed annually with quality improvement director to assess program effectiveness.
- Coordinated BLS schedule with wellness registered nurse.
- Communicated and marketed health promotion programs to providers, military leadership, and beneficiaries, enhancing program visibility and engagement.
- Provided general orientation for new staff members, including completion of required training and request for training access accounts.
- Established and maintained joint training records for new staff members in accordance with Fort Belvoir Community Hospital policy, assisting supervisors with accurate documentation.
- Maintained positive, effective work relationships with internal and external customers.
- Monitored training program compliance with military inspection agencies and Joint Commission on Accreditation of Healthcare Organizations standards.
- Printed monthly peer review reports for all providers.
- Documented monthly nurse call logs in Excel.
- Managed and delivered mandatory birth month training for all 220 employees, ensuring compliance with training requirements.
- Prepared monthly hand washing report for Fort Belvoir Community Hospital.
- Provided customer service to patients and families while gathering clinical information and delivering clerical and administrative support to radiology and mammography technicians, nurses, doctors, and radiologists.
- Handled incoming calls and managed patient check-in for radiological procedures, ensuring verification of identification and maintaining accurate documentation while monitoring for urgent patient care needs.
- Retrieved x-ray and mammogram images from Walter Reed and Fort Belvoir Hospital, printed reports, uploaded x-ray images to CD, logged daily mail, digitized x-rays on i-CAD machine, loaded x-ray films on radiologist workstation, and requested mammogram images from civilian and military hospitals and clinics.
- Scheduled mammograms, including self-referrals, maintained logs, retired medical records per Army regulations, and pulled medical records for next-day appointments.
- Training Coordinator / Health Promotions (7/15-current) (40 hours per week).
- Radiology Administrative Tech (8/14-7/15) (40 hours per week).
- Assisted investigations and gathered information for follow-up actions.
- Trained staff on badge use and building entry rules.
- Collaborated with leadership on security compliance and risk reviews.
ADMINISTRATIVE SPECIALIST
Marine Corps Community Services
Parris Island, SC
01.2012 - 01.2014
- Provided clerical and administrative support to Behavioral Health Division within MCCS. Coordinated and performed a wide variety of responsible administrative functions in support of upper level management requirements. Worked with clients, counselors, management and local commands to assess needs and scheduled appointments. Facilitated several different training/class calendars and schedules simultaneously to ensure maximum attendance. Ensured Privacy Act and Operational Security (OPSEC) compliance. Submit and track supply orders, maintain accountability of materials once received.
- Produced correspondence for commands and clients, maintained official files and directives, and safeguarded sensitive information while organizing and compiling data.
- Developed internal policies and procedures enhancing administrative management operations and ensured compliance by reviewing correspondence for accuracy and format to meet mission requirements.
- Performed other related duties as assigned: Incident Determination Committee (IDC) Coordinator, responsible for compiling all Family Advocacy intakes from the previous IDC completed for both Marine Corps Recruit Depot and Marine Corps Air Station monthly. Compiled IDC agenda, prepared correspondence letters, sign in sheet, and compiled all presentations, reports and photographs (if applicable). Confirmed attendance for the IDC and attending commands. Coordinated the use of the conference room, multi-media, took minutes, compiled decision letters for the “head of chair” (LCol) for signature, created reports and submitted to the Family Advocacy Program (FAP) staff.
- Created the agenda and took minutes as Clinical Case Staff Management (CCSM) Coordinator.
- Compiled statistical data and created reports from FAP Manager, victim advocates, new parent support, prevention, and counselors for Quarterly Metrics Report, submitting results to HQMC on time.
- Acted as primary contact for Military and Family Life Counselors, managing communications and inquiries.
OFFICE MANAGER/ RECEPTIONIST FOR A DENTAL OFFICE
Antwerp House Dental Group
Cambridge
01.2009 - 01.2011
- Office Manager/ Receptionist for a Dental Office (40 hours per week)
- Opened and closed the office, completed day-to-day administrative duties to include maintaining patient records, answering the telephone switchboard, operating office equipment such as voice mail messaging systems, word processing, excel spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
- Coordinated patient appointments effectively, maintained and updated appointment calendars
- Executed administrative support tasks including proofreading and transcribing handwritten information, and utilized computers to manage pay records, invoices, balance sheets, and other documents. Received payment and record of receipts for services.
- Systematized organization and maintenance of personal records, transmitting information or documents to customers using computer, mail, or facsimile.
SUPPORT WORKER FOR A RESIDENCE HOME
Shaw Healthcare
Oundle
01.2008 - 01.2009
- Assisted residents in daily living activities at a residence home.
- Provided physical assistance to patients during transfers between beds, baths, wheelchairs, and automobiles, ensuring safety and comfort.
- Offered emotional support and practical instruction to patients and families on infant care, meal preparation, independent living, and adapting to disabilities, while engaging residents to promote mental wellness.
- Planned and prepared served meals to patients or other family members, according to prescribed diets. Directed patients in simple prescribed exercises or in the use of braces or artificial limbs.
- Maintained patient care records and reported observations to supervisor or case manager to support informed decision-making.
WARRANT CLERK/JUDICIAL TECHNICIAN FOR COUNTY COURT
Beaufort Magistrate Court
Beaufort, SC
01.2007 - 01.2008
- Warrant Clerk/Judicial Technician for County Court (40 hours per week)
- Prepared and issued orders of the court, including probation orders, release documentation, sentencing information and summonses. Prepared documents recording the outcomes of court proceedings.
- Searched files and contacted witnesses, attorneys, and litigants to gather crucial information for court proceedings; typed warrants for police officers and the public to ensure timely legal processes.
- Prepared court dockets and calendars of cases using typewriters or computers; recorded case dispositions, court orders, and arranged payment of court fees to streamline court operations.
- Assessed buyers' needs and evaluated financial resources to provide tailored recommendations.
- Organized events featuring wine and cheese pairings and product launches.
Education
General Academics
Potomac Senior High School
Woodbridge, VA01-1996
General Studies
American Military University
Charlestown, WVSkills
- Training coordination
- Training facilitation
- Virtual training
- New hire onboarding
- Employee engagement
- Performance improvement
- Coaching
- Presentation
- Detail orientation
- Time management skills
- Problem solving
- Human resources
- Verbal and written communication
- Communication skills
Certification
- National Agency Check with Inquires (NACI) (Dec 2024)
- Naval Correspondence Certification (June 2012)
- World Class Customer Service (April 2012)
- Administration of the Columbia Suicide Severity Rating Scale/Veterans Administration Safety Plan (March 2012)
- Marine Corps Acculturation Program Course (April 2012)
- Word level 1 Microsoft Office Specialist (July 2012)
- Microsoft Outlook, Introducing Windows Vista, Working with Documents in Word 2007
- Using Lotus Notes 7 Remotely
- Working with Calendar and the To Do List in Lotus Notes 7
- References are available upon request.
Timeline
TRAINING COORDINATOR / HEALTH PROMOTIONS
Spectrum Healthcare Resources
01.2014 - Current
ADMINISTRATIVE SPECIALIST
Marine Corps Community Services
01.2012 - 01.2014
OFFICE MANAGER/ RECEPTIONIST FOR A DENTAL OFFICE
Antwerp House Dental Group
01.2009 - 01.2011
SUPPORT WORKER FOR A RESIDENCE HOME
Shaw Healthcare
01.2008 - 01.2009
WARRANT CLERK/JUDICIAL TECHNICIAN FOR COUNTY COURT
Beaufort Magistrate Court
01.2007 - 01.2008
General Academics
Potomac Senior High School
General Studies
American Military University