Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Chauntae Jones

Chauntae Jones

New York,NY

Summary

Hospitality professional equipped to build engagement and alignment through strong people leadership. Develops action plans to meet or exceed operations goals. Demonstrated strengths in employee relations, customer service, and project management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Memorial Sloan Kettering
New York, NY
04.2016 - 03.2022
  • Led operational activities of 105 employees for 514-bed cancer facility including recruitment, training, scheduling, payroll, evaluation, and promotion
  • Revitalized operations resulting in 99th percentile ratings for weekly hospital-wide Press Ganey patient experience surveys

Key Achievement: Responsible for retail outlet's most profitable product through effective employee analysis and product placement

Assistant Operations Manager

Bloomingdales 59th Street
New York, NY
05.2015 - 04.2016
  • Led team of 32 staff at flagship property’s highest-volume restaurant, while managing dining room, bar, and administrative responsibilities
  • Streamlined VIP catering event services including scheduling, menu creation, and set-up for industry-leading brands Chanel, Prada, and Gucci

Key Achievement: Increased sales by 36k through re-design and promotion of beverage and food pairing menus

Executive Steward Manager

Marriott International, Inc.
New York, NY
09.2009 - 09.2014
  • Maximized productivity and budgetary resources through restructuring staffing talent from 56 to 42 Union associates
  • Monitored compliance for OSHA requirements, NYC health regulations, and Marriott internal audits

Key Achievement: Promoted twice in five years across Washington, D.C. and New York markets. Obtained 'Manager of the Quarter' title during first year in management role.

Education

Bachelor of Science - Hospitality Management

Pennsylvania State University
University Park, PA
12.2022

Skills

  • Employee Relations: Facilitate service excellence groups to improve operational processes and morale
  • Healthcare Advocacy: Advocate for cancer, HIV, diabetic, and renal failure patients for 10 years
  • Customer Service: Manage staff training across 3 industries (hotels, retail, healthcare) in call centers, face-to-face interactions, and information systems
  • Project Management: Collaborate with multiple departments to produce industry-leading results

Certification

Asana Project Management Certificate, NYU Tandon, July 2022

Timeline

Operations Supervisor

Memorial Sloan Kettering
04.2016 - 03.2022

Assistant Operations Manager

Bloomingdales 59th Street
05.2015 - 04.2016

Executive Steward Manager

Marriott International, Inc.
09.2009 - 09.2014

Bachelor of Science - Hospitality Management

Pennsylvania State University
Chauntae Jones