Chavarne Cunningham
Brooklyn,NY
Summary
Demonstrates strong analytical, communication, computer, problem resolution, written, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Center Representative
The UPS Store 6581
04.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Explain policy and procedure regarding transactions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Comply with corporate rules and regulations.
- Diffuse tough situations and provide positive resolutions.
- Maintained up-to-date knowledge of product and service changes.
- Train new employers on policy and procedures.
- Pack shipments for safe arrival.
- Fax, copy, laminate, and bind documents.
Education
Bachelor of Arts - Psychology
Brooklyn College
Brooklyn, NY06-2023
Skills
- Organized and efficient
- Computer skills
- Clear communication
- Positive attitude
- Friendly and outgoing
- Verbal and written communication
- Problem-solving
- Team collaboration
- Empathy
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Timeline
Customer Service Center Representative
The UPS Store 6581
04.2019 - Current
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Bachelor of Arts - Psychology
Brooklyn College
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