Chaverly Osborne

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.

Returned after the Pandemic.

• Developed and implemented procedures to ensure data accuracy, integrity, and quality control.
• Analyzed data from multiple sources for discrepancies and inconsistencies.
• Maintained database systems to store and manage large amounts of information.
• Documented processes for collecting, manipulating, validating, analyzing, and reporting data.
• Generated automated reports using software such as Microsoft Access or Excel.

• Developed and implemented sales strategies to increase market share.
• Identified and developed new markets for products or services.
• Established relationships with key clients, while maintaining existing customer base.
• Monitored industry trends and competitor activities to stay ahead of the competition.
• Provided technical support for customers when needed, answering questions about product features and capabilities.

• Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
• Coordinated with vendors to ensure timely delivery of materials for events.
• Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.

• Developed and implemented customer service policies and procedures for Guest Relations team.
• Facilitated guest feedback surveys to identify areas of improvement in customer service.
• Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
• Provided training and guidance to new staff members in customer service standards and best practices.

• Developed and implemented recruitment strategies to attract qualified candidates.
• Identified, screened and interviewed potential employees.
• Conducted background checks and reference checks of prospective employees.
• Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
• Organized orientation sessions for new hires and provided them with onboarding information.