Chavey. Brown
Customer Service Specialist
Jackson,MS
Summary
Results-driven customer service professional with 10+ years of experience in call center, remote support, and client relations. Proven ability to handle 80–100+ calls daily, resolve complex issues, and maintain high customer satisfaction. Seeking a remote or non-phone opportunity where strong communication, organization, and problem-solving skills can be utilized.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Engagement Specialist (Remote)
Hilton Worldwide
04.2021 - Current
- Manage high-volume inbound calls (80+ daily) assisting customers with reservations and travel needs
- Provide accurate booking details, pricing, and policy explanations
- Resolve escalated concerns, improving customer satisfaction and retention
- Maintain detailed and accurate records in company systems
Customer Service Representative (Remote)
Aetna / CVS Health
01.2020 - 04.2021
- Assisted customers with billing, payments, and account troubleshooting
- Educated customers on services and plans to improve satisfaction
- Maintained efficiency and professionalism in a fast-paced call environment
Childcare Teacher / Cook
WeeCare ChildCare Center
03.2016 - 01.2020
- Developed structured lesson plans and managed classrooms of multiple children
- Communicated regularly with parents regarding behavior and progress
- Prepared meals for 100+ children while maintaining sanitation standards
- Created a safe, engaging, and supportive learning environment
Customer Service Representative
Kelly Services (Boost Mobile)
04.2015 - 03.2016
- Assisted customers with billing, payments, and account troubleshooting
- Educated customers on services and plans to improve satisfaction
- Maintained efficiency and professionalism in a fast-paced call environment
Customer Service Representative
Humana
01.2013 - 04.2015
- Provided support for insurance policies, claims, and billing questions
- Ensured accuracy while handling sensitive customer information
- Delivered consistent, high-quality customer service
Customer Service Representative
Alorica
Remote
02.2011 - 01.2013
- Managed 100+ inbound calls daily for utility services
- Assisted with service setup, disconnections, and issue resolution
- Followed strict call guidelines to meet performance metrics
Education
High School Diploma - undefined
Murrah High School
Skills
Customer Service
Call Center Support
Conflict Resolution
Data Entry
Administrative Support
Time Management
Microsoft Office
Problem Solving
Multitasking
CRM Systems
Certification
- CPR Certification
- First Aid Certification
Additional Experience
- Customer Service Manager – Walmart
- Receptionist / Administrative Assistant – LabCorp
- Secretary – Brown’s Cleaning Service
Timeline
Guest Engagement Specialist (Remote)
Hilton Worldwide
04.2021 - Current
Customer Service Representative (Remote)
Aetna / CVS Health
01.2020 - 04.2021
Childcare Teacher / Cook
WeeCare ChildCare Center
03.2016 - 01.2020
Customer Service Representative
Kelly Services (Boost Mobile)
04.2015 - 03.2016
Customer Service Representative
Humana
01.2013 - 04.2015
Customer Service Representative
Alorica
02.2011 - 01.2013
High School Diploma - undefined
Murrah High School