Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Chavie Mpanda

Denver,CO

Summary

Proven Customer Service Representative with a track record of enhancing user experiences at OtterBox and Home Depot. Skilled in bilingual communication and computer proficiency, I excel in building empathetic client relationships and problem resolution. Demonstrated ability to exceed service standards, contributing significantly to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

OtterBox
02.2024 - 05.2024
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.c
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Representative

Home Depot
02.2022 - 08.2022
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Elderly Caregiver

Health Force
03.2020 - 10.2021
  • Assisted with daily living activities, running errands, and household chores.
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.

PCA

Aftercare Nursing Services
06.2017 - 09.2019
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.

Education

Associate of Arts - General Studies

Houghton College
Buffalo, NY
03-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Bilingual
  • Relationship building
  • Problem resolution
  • Computer proficiency
  • Payment processing

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.i

Certification


  • Home Health Aide (HHA) Certification.
  • CPR Certificatio.

Languages

English
French

Timeline

Customer Service Representative

OtterBox
02.2024 - 05.2024

Customer Service Representative

Home Depot
02.2022 - 08.2022

Elderly Caregiver

Health Force
03.2020 - 10.2021

PCA

Aftercare Nursing Services
06.2017 - 09.2019

Associate of Arts - General Studies

Houghton College

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Chavie Mpanda