Chaviera Godfrey

• Assessed patient behavior, reactions and responses to treatment plans.
• Developed individualized therapeutic plans for patients based on their mental health needs.
• Facilitated group therapy sessions with multiple patients.
• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.

• Accesses the NSLDS to review student default status, overpayments and total aggregate loan limits
• Assists students in understanding and successfully managing their student loan obligations
• Communicates with student to troubleshoot and resolve student repayment/delinquency issues through: repayment options, deferments, and forbearance and consolidations options as well as utilizes all available skip tracing techniques to locate students with delinquent loans
• Works in conjunction with designated lenders to resolve student loan delinquencies
• Educates and assists students in regards to Job Placement and Resume Writing services that are available
• Comprehensive knowledge on creating target payments for student with loans from multiple schools.

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (i.e. benefit and eligibility, billing and payments(claims), authorizations for treatment and explanation of benefits (EOBs)
• Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible
• Create electronic referrals and submit medical authorizations
• Provide claim status and accurate medical jargon for denials
• Complete the documentation necessary to track provider issues and support overall root cause trending by Platinum Service Managers

• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.