Daniela Maldonado-Collado
Tampa,FL
Summary
Skilled professional with experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant /Patient Scheduling Coordinator
Gracepoint Wellness
08.2024 - Current
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquires professionally.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Obtained patients insurance information and determined eligibility for benefits for specific services rendered.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated patients care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Customer Service Representative
Publix
03.2023 - 08.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Criminal Justice/ Criminology
Hillsborough Community College
Brandon, FL12-2026
Skills
- Schedule Coordination
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Patient relations
- Multi-line telephone system control
- Multitasking Abilities
- Collaboration and teamwork
- Administrative support
- Cash handling
- Time management
- Written and Oral Communication
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant /Patient Scheduling Coordinator
Gracepoint Wellness
08.2024 - Current
Customer Service Representative
Publix
03.2023 - 08.2024
- Basic Life Support (BLS) Certification - American Heart Association.
No Degree - Criminal Justice/ Criminology
Hillsborough Community College
Similar Profiles
Nikolas KasakovNikolas Kasakov
Psychology Intern at Gracepoint WellnessPsychology Intern at Gracepoint Wellness
Melvin PryceMelvin Pryce
Staff Nurse at Gracepoint WellnessStaff Nurse at Gracepoint Wellness
Taylor EggerlingTaylor Eggerling
Pediatric Psych Registered Nurse at Gracepoint WellnessPediatric Psych Registered Nurse at Gracepoint Wellness