LaCresha Jones
Montgomery,Alabama
Summary
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient professional in medical administrative support, known for high productivity and the ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
13
13
years of professional experience
Work History
Patient Scheduling Coordinator
Amedisys Home Health Care
Montgomery, AL
10.2024 - 01.2026
- Coordinated patient appointments for home health services across multiple locations.
- Received and processed patient scheduling requests in a timely manner.
- Informed patients and families about appointment details and requirements to facilitate understanding and compliance.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
- Maintained a high level of customer service in all patient interactions and inquiries.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Collected personal and insurance details from patients to ensure accurate records.
- Assisted healthcare providers with patient intake and documentation processes.
- Updated electronic health records with scheduling information and patient data.
- Provided support to clinical staff by answering questions regarding patient scheduling matters.
- Maintained compliance with HIPAA regulations while managing confidential patient information to protect privacy.
- Created monthly reports on appointment statistics, highlighting trends in no-shows, cancellations, and wait times to support operational improvements.
- Coordinated front office operations by welcoming guests and addressing caller questions for effective communication.
Scheduling Coordinator
Baptist Medical Center/Montgomery Cancer Center
Montgomery, AL
02.2022 - 12.2024
- Scheduled and confirmed appointments.
- Entered information into the system to update status reports.
- Updated reports and daily logs for management use and permanent files.
- Analyzed demand and recommended updates to the calendar schedule.
- Submitted new system orders and completed related paperwork.
- Distributed to team members to support open communication and quality customer service.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Made phone calls and sent emails to establish leads.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
Scheduling Coordinator
Baptist Medical Center South
Montgomery, AL
04.2021 - 02.2022
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Developed effective scheduling processes to achieve production objectives.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Lead Staffing Coordinator
Help At Home
Montgomery, Alabama
09.2016 - 12.2020
- Coordinated and planned work shift schedules according to availability.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Maintained availability of professional talent needed to meet business objectives.
- Provided support during new employee interviews and orientations.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Facilitated procedures surrounding employee termination, transfer and discipline.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
- Conducted exit interviews and completed employment termination paperwork.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Certified Nursing Assistant/PRN
Prattville Health and Rehab
Prattville, Alabama
02.2016 - 07.2016
- Caring for the elderly and younger adults providing comfort and care such as bathing grooming feeding etc
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Certified Nursing Assistant Mentor
Hillview Terrace Health and Rehabilitation
Montgomery, Alabama
03.2013 - 02.2016
- Training newly employed CNA's the proper training in working in a long term facility
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Associate of Science - Nursing
Troy University
Montgomery, AL.06-2027
Associate of Science - Nursing
George E. Wallace Community College
Selma08-2024
Certification - Phlebotomy
NyWes Phlebotomy
Montgomery, AL03-2016
Skills
- Appointment Scheduling
- Attention to Detail
- Staff Coordination
- Conflict Resolution
- Schedule Coordination
- Medical terminology
- Customer service
- Data entry
- Patient care
- Medical terminology
- Patient Scheduling Software
- Communication skills
- Time management
- Customer service
- Data entry
- Team collaboration
References
References
Calandra Perryman
Sister
Madison Manor Health and Rehab
117 Royal Drive Apt. 2006
Madison Alabama 35758
256-631-8606
Shakita Berry Croom
Friend/Coworker
Oxford Healthcare/Help At Home
Prattville, Alabama
1-205-217-3482
Anesha Jackson
Friend/ Coworker
Valley Alabama
762-323-2734
Merrick Jones
Uncle
Dallas County Board of Education
2409 East Sixth Street
Montgomery Alabama 36106
334-235-8149
Interests
Hobbies & Interests
, Socializing - Church, Community and Volunteer Work
Reading, Traveling, Cooking
Timeline
Patient Scheduling Coordinator
Amedisys Home Health Care
10.2024 - 01.2026
Scheduling Coordinator
Baptist Medical Center/Montgomery Cancer Center
02.2022 - 12.2024
Scheduling Coordinator
Baptist Medical Center South
04.2021 - 02.2022
Lead Staffing Coordinator
Help At Home
09.2016 - 12.2020
Certified Nursing Assistant/PRN
Prattville Health and Rehab
02.2016 - 07.2016
Certified Nursing Assistant Mentor
Hillview Terrace Health and Rehabilitation
03.2013 - 02.2016
Associate of Science - Nursing
Troy University
Associate of Science - Nursing
George E. Wallace Community College
Certification - Phlebotomy
NyWes Phlebotomy