Hazel Coriano
Pasadena,MD
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Scheduling Coordinator
University of Maryland BWMC
10.2023 - Current
- Coordinate, integrate, and represent all facets of patient services
- Meet and greet patients and make them feel welcomed and relaxed
- Answer the telephone
- Schedule appointments
- Communicate with patients regarding scheduling options
- Maintain patient records and coordinate patient flow
- Manage and control the daily, weekly, and monthly schedule to meet the practice production and collection goals.
Front Desk Receptionist
Anne Arundel ENT & Medi Spa
05.2022 - Current
- EMR system
- Check patient in/out
- Schedule appointment
- New patient intake
- Insurance Eligibility check
- Build Care Plans
- Call Center Support
- Medi Spa support
- File patient paperwork
- Confirmation calls
- Multi line
- Patient payment
- Insurance verification.
Patient Service Representative
MOTION PT Group
05.2023 - 10.2023
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
- Supports managers with business documentation and professional demeanor at all times
- Efficiently processes updated client information and payments into database
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
- Ability to multitask effectively in a fast-paced environment
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.
Front Desk Coordinator
Kennard Chiropractic & Physical Therapy
01.2021 - 05.2022
- Genesis - EMR system
- Check patient in/out
- Schedule appointment
- New patient intake
- Insurance check deposits
- Build Care Plans
- File patient paperwork
- Confirmation calls
- Multi line
- Patient payment
- Insurance verification.
Front Desk Receptionist
Annapolis Rheumatology LLC
08.2021 - 01.2022
- ECW - EMR system
- Check patient in/out
- Schedule appointment
- New patient intake
- File patient paperwork
- Confirmation calls
- Multi line
- Patient payment
- Insurance verification.
Medicaid Eligibility Specialist
DECO Recovery Management
10.2019 - 09.2021
- Medicaid eligibility representative
- Certified Application Counselor
- District of Columbia Medicaid Assister
- Maryland Health Connection Representative
- Update medical insurance within the hospital system
- Recon medical records
- Submits applications to Intelligent for emergency Medicaid applications
- EMR - EPIC.
DSS
Wayne Country Department Of Social Service
01.2015 - 08.2018
- Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures; explains program requirements, policies, and procedures to applicants; assists clients with completing program application forms
- Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants
- Makes referrals to other community services or agency services
- Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems
- Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility
- Determines and implements the most economical means to access the appropriate services needed
- Responds to identified changes in client cases
- Monitors programs and notifies supervisor of any issues
- Approves and reconciles vendor invoices for payments
- NCFAST
- EBT.
Education
Associate in Science (AS) -
Mount Olive College
Mount Olive, NCSkills
- Patient confidentiality
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical terminology knowledge
- Calendar Management
- HIPAA Compliance
- Strong Organization
- Patient Scheduling
- Data Entry
- Patient Relations
- Appointment Coordination
Certification
Certified Application Counselor
Assessments
Customer focus & orientation, Proficient, 08/01/21
Military Service
United States Air Force, United States, E5, 02/01/99, 09/01/05
Timeline
Patient Scheduling Coordinator
University of Maryland BWMC
10.2023 - Current
Patient Service Representative
MOTION PT Group
05.2023 - 10.2023
Front Desk Receptionist
Anne Arundel ENT & Medi Spa
05.2022 - Current
Front Desk Receptionist
Annapolis Rheumatology LLC
08.2021 - 01.2022
Front Desk Coordinator
Kennard Chiropractic & Physical Therapy
01.2021 - 05.2022
Medicaid Eligibility Specialist
DECO Recovery Management
10.2019 - 09.2021
DSS
Wayne Country Department Of Social Service
01.2015 - 08.2018
Associate in Science (AS) -
Mount Olive College
Certified Application Counselor
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