Jennifer Plourde
Deer Park,WA
Summary
Organized Patient Scheduling Coordinator known for high productivity and efficient task completion. Skilled in patient registration, appointment scheduling software, and medical terminology, ensuring smooth operational flow. Excel at communication, problem-solving, and time management, which enhance patient satisfaction and improve office efficiency.
Overview
23
23
years of professional experience
Work History
Patient Scheduling Coordinator
Providence Health & Services
Spokane, WA
08.2023 - 06.2024
- Conducted regular follow-ups with patients who had missed their scheduled appointments to reschedule them at another time.
- Assisted in training new staff members on how to use the scheduling system effectively.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Utilized software systems such as Practice Fusion, Epic, Athena Health. for creating and managing patient schedules.
- Assisted in maintaining practice policies related to patient scheduling processes and procedures.
- Received and processed patient scheduling requests in a timely manner.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Verified insurance information for all new patients prior to scheduling visits.
Surgery Scheduler
Spokane Eye Clinic
Spokane, WA
07.2020 - 06.2023
- Provided patient education and answered questions regarding the surgery process.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Created and managed surgical schedules for multiple surgeons.
- Adhered to HIPAA guidelines when handling confidential information.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Performed data entry into various computer systems related to surgery scheduling.
Surgery Scheduler
Spokane Ear Nose and Throat
Spokane, WA
01.2001 - 07.2020
- Arranged hospital admissions for patients as required.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Located scheduling barriers and implemented appropriate solutions.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed patient check-in and check-out procedures and processed payments.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled follow-up appointments as designated by physician.
- Distributed treatment and procedural information to patients.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
Education
High School Diploma -
Shadle Park High School
Spokane, WA06-1995
Skills
- Medical terminology knowledge
- Insurance Verification
- Appointment Scheduling
- Calendar Management
- Schedule Management
- Patient Relations
- HIPAA Compliance
- Follow-up skills
- Data Entry
- Reception oversight
- Patient Scheduling
- Appointment Coordination
- Strong Organization
- Database Maintenance
- Electronic Recordkeeping
- Referral Verification
- Clinical Support
- Written Communication
- Teamwork and Collaboration
- Epic Systems
- Attention to Detail
- Problem-solving aptitude
- Office reception
- Active Listening
- Data Management
- Patient interviewing
- Office Coordination
- Adaptability
Timeline
Patient Scheduling Coordinator
Providence Health & Services
08.2023 - 06.2024
Surgery Scheduler
Spokane Eye Clinic
07.2020 - 06.2023
Surgery Scheduler
Spokane Ear Nose and Throat
01.2001 - 07.2020
High School Diploma -
Shadle Park High School