Courtney Clapp
Denison,TX
Summary
Experienced Certified Medical Assistant and Surgery Scheduling Coordinator with a strong background in surgery scheduling, prior authorization, EMR charting, and HIPAA-compliant patient coordination. Frequently praised as adaptable, a leader, and very reliable by my peers. Also, known for clear communication, attention to detail, and smooth workflow support.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Medical Assistant /Surgery Scheduling Coordinator
Heartplace US Heart & Vascular
Plano, Texas
09.2020 - Current
- Coordinated scheduling, referrals, and insurance verification for medical visits and procedures to ensure seamless patient flow.
- Coordinated surgery schedules with surgeons, clinics, and hospital departments.
- Verified patient demographics, insurance details, and referral requirements for surgical cases.
- Managed appointment changes, cancellations, and rescheduling for operating room calendars to optimize surgical scheduling.
- Prepared surgical charts, consent forms, and procedure paperwork for review.
- Communicated preoperative instructions to patients and provider offices.
- Tracked surgery authorizations and proactively requested updates from insurance carriers to facilitate timely approvals.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated appointment details and follow-up instructions to patients.
- Communicated with insurance companies to determine coverage for specific procedures.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Entered chart documentation in EMR while following HIPAA compliance standards.
Medical Assistant
North Texas Comprehensive Cardiology
Sherman, Texas
06.2016 - 06.2019
- Measured vital signs and documented cardiac histories in electronic medical records.
- Assisted physicians with preparation for stress tests and EKGs to ensure accurate diagnostics.
- Performed diagnostic tests including EKGs and spirometry to support patient evaluations.
- Educated patients about medications, procedures and physician's instructions.
- Communicated with pharmacies to coordinate prescription requests. to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Supported North Texas Comprehensive Cardiology patient intake and rooming workflows.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Nursing Assistant
Wilson N. Jones Regional Medical Center
Sherman, Texas
05.2014 - 05.2016
- Monitored vital signs and reported changes to nursing staff on acute care units.
- Repositioned patients and supported safe transfers using hospital lifting techniques.
- Assisted patients with bathing, grooming, dressing, and toileting at Wilson N. Jones Regional Medical Center.
- Recorded intake, output, and daily care information in patient charts.
- Responded promptly to call lights and supported comfort needs during shift coverage.
- Observed patients for safety concerns and communicated updates to charge nurses.
- Followed infection control procedures while serving medical-surgical and rehabilitation patients.
- Promoted a professional and courteous environment by demonstrating respect and regard for the dignity of patients, families, and colleagues.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Monitored emotional well-being of patients and provided companionship and reassurance to support their comfort and recovery.
Education
Associate of Science -
Grayson College
Denison, TX12-2019
Skills
- Surgery scheduling
- Preoperative documentation
- Facility coordination
- Prior authorization
- EMR charting
- Patient scheduling
- Patient coordination
- Patient care
- Schedule coordination
- Medical terminology
- HIPAA compliance
- Attention to detail
- Clear communication
- Insurance verification
- Insurance verification
Certification
- NHA Certified Medical Assistant
• June 2020 to June 2028
• Certification #S9N8H6H8 - NHA Certified EKG Technician
• June 2020 to June 2028
• Certification #T8N5T4N8 - NHA Certified Phlebotomy Technician
• June 2020 to June 2028
• Certification #C8K5M5Y2 - CPR & AED Certified
• Training Center: S.W. Healthsource
• Training Center ID #TX15451
• Instructor Name/ID: Searri O'Neal / 08120116253 - AMC OSHA Compliance Completion
• Verification #01162026226695
• Completed January 2026 and is valid until January 2030
Accomplishments
- Leadership Cares Gold Goin Award for demonstrating compassionate patient care.
Timeline
Certified Medical Assistant /Surgery Scheduling Coordinator
Heartplace US Heart & Vascular
09.2020 - Current
Medical Assistant
North Texas Comprehensive Cardiology
06.2016 - 06.2019
Nursing Assistant
Wilson N. Jones Regional Medical Center
05.2014 - 05.2016
Associate of Science -
Grayson College