Chavon Grazier
Decatur,GA
Summary
Seasoned Security Officer and former retail manager with 6+ years working in customer service/relations and 4+ years of experience in Barista/Bartender, Server/Hostess and restaurant management of both front and Back of the house in multiple levels of cuisines and drink preparation. Equipped with excellent communication skills and consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Lithia Springs, Georgia
11.2023 - Current
- Monitored stationed site
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided escorts for visitors as needed throughout the facility.
- Documented security-related situations and submitted in-depth reports to superiors.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Shift Supervisor
Barnes & Noble at GA tech
Midtown Atlanta, GA
05.2024 - 11.2024
- Managed daily workflow and scheduled staff for adequate coverage.
- Checked orders for quality and completeness.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Inventory Specialist
- Food runner
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Identified areas of improvement within the department and implemented necessary changes.
- Coordinated with other departments to ensure smooth workflow between shifts.
Hostess/ Server/ Cashier/Manager of Operations
Silver's Delight Caribbean Restaurant & Natural Ju
Eastpoint, GA
03.2020 - 01.2024
- Provided exceptional service to high volume of daily customers.
- Delivered food orders promptly and courteously.
- Prepared pre-cooked food and handled cooked orders.
- Supported staff in answering telephones, kept accurate financial transactions, and made reservations.
- Assisted with social media marketing and website maintenance increasing social media presence by 50%.
- Aided in de-escalation and mitigation of unruly customers.
- Stocked service areas with supplies during slow periods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees to perform duties.
Cashier
The Crews
Atlanta, GA
05.2023 - 11.2023
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Verified customer age requirement for alcohol or tobacco purchases.
- Conducted price checks for special orders or discounts as requested by customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Barista
HMS Host Starbucks
Atlanta , GA
05.2021 - 08.2022
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared both Hot and cold drinks
- Handled cash and card as Cashier
- Assisted in end of shift clean up
- Managed inventory and restock of items and products.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
High School Diploma -
Benjamin Banneker Highschool
Atlanta Ga05-2018
Skills
- Premises patrol
- Electronic surveillance
- Visitor tracking
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in order taking tailoring to customers’’ needs
- Multitasking
- Time management
- Cash handling
- Food Handling
- Phone etiquette
- Product restocking
- Drawer balancing
- Returns processing
- Empathy and patience
- Interpersonal relations
- Operations management
Timeline
Shift Supervisor
Barnes & Noble at GA tech
05.2024 - 11.2024
Security Officer
Allied Universal Security Services
11.2023 - Current
Cashier
The Crews
05.2023 - 11.2023
Barista
HMS Host Starbucks
05.2021 - 08.2022
Hostess/ Server/ Cashier/Manager of Operations
Silver's Delight Caribbean Restaurant & Natural Ju
03.2020 - 01.2024
High School Diploma -
Benjamin Banneker Highschool
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