CHAVON KNIGHT
Silver Spring,MD
Summary
Client service specialist with extensive experience at Xometry, focusing on relationship management and conflict resolution. Proficient in Salesforce to boost customer engagement and satisfaction. Notable for creating customized presentations that build trust and loyalty while effectively representing client needs across teams.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
CHILD CARE AWARE OF AMERICA (MCCYN)
Aston Carter
Frederick, Maryland
2024 - 2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Client Service Specialist
Xometry
2023 - 2024
- Fostered relationships with key client accounts, supporting onboarding and ongoing engagement through clear, professional communication.
- Acted as liaison between clients and cross-functional teams, resolving service issues, answering inquiries, and ensuring satisfaction.
- Delivered tailored presentations and reports to enhance customer trust and loyalty.
- Collaborated with marketing and engineering teams to advocate for client needs, influencing product development.
- Monitored client usage trends and proactively addressed potential issues, maintaining positive company image.
Contracted Fraud Specialist
PenFed Credit Union
Virginia
11.2021 - 04.2022
- Documented and reported findings on fraud investigations and resolutions to ensure accurate records and compliance.
- Communicated empathetically with members to clarify complex issues and effectively resolve fraud cases.
- Guided members through identity theft resolution processes, fostering trust through professionalism and sensitivity.
Customer Service Representative
NHTSA
Washington, DC
04.2018 - 03.2022
- Handled 75+ daily public inquiries regarding vehicle recalls and road safety, providing timely and accurate information.
- Drafted consistent written responses to public complaints and concerns, enhancing agency communication and public trust.
- Coordinated interagency communication with DOT and law enforcement, promoting road safety awareness and supporting regulation enforcement.
Customer Service Representative
Montgomery County 311
Rockville, MD
09.2012 - 03.2018
- Exhibited professionalism and empathy while resolving diverse inquiries and complaints, ensuring positive customer experiences.
- De-escalated conflicts and facilitated effective communication between departments and the public, improving resolution outcomes.
- Delivered accurate information to citizens about government services, serving as primary contact for public concerns and enhancing community trust.
Education
Medical Assisting Certification -
Everest Institute
Silver Spring, MD07.2011
Skills
- Customer support
- Call center management
- Sales assistance
- CRM & Ticketing Systems
- Salesforce
- Data entry
- Office software
- Team Collaboration
- Outlook
- SharePoint
- Footprints
- Sales strategies
- Promotional mailings
- Retail marketing
- Conflict resolution
- Relationship management
Certification
• Certified Medical Assistant
• Security Guard card
• Security Guard card
Timeline
Contracted Fraud Specialist
PenFed Credit Union
11.2021 - 04.2022
Customer Service Representative
NHTSA
04.2018 - 03.2022
Customer Service Representative
Montgomery County 311
09.2012 - 03.2018
CHILD CARE AWARE OF AMERICA (MCCYN)
Aston Carter
2024 - 2025
Client Service Specialist
Xometry
2023 - 2024
Medical Assisting Certification -
Everest Institute