Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chawanda Harris

Euless,TX

Summary

In Summary I have worked in the U.S military for 9 years 4 months of military services. I have over 21 years of customer service experience retail and hospital. I believe that I would be a great asset to your company. I have excellent customer service and problem-solving skills. I am self-motivated, great at multi-tasking, goal oriented and have the ability to achieve any task given. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business settings. . Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

34
34
years of professional experience

Work History

Uber Partner

Uber
Irving, TX
12.2020 - 09.2024
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Maintained valid driver's license at all times according to state regulations.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.

Insurance Agent

Primerica
Harvey, La
04.2016 - 01.2020
  • Increased territory 50% by continuously prospecting new business
  • Promoted Life Insurance, Annuities, successfully across Louisiana through networking and cold calling
  • Optimized customer service strategies, increasing retention with revitalized focus on customer needs and market demands
  • Maintained high satisfaction rates and revenue numbers by establishing strong customer and community relationships with regular follow-up on outstanding issues related to insurance policies
  • Kept sales leads high by continuously prospecting and scheduling
  • Numerous new client appointments per week
  • Connected with new, established, and potential clients by completing Many face-to-face meetings each month
  • Set up clients with new policies, including calculating premiums and establishing payment methods
  • Developed marketing strategies to compete with other insurance companies

Insurance Agent

Go Auto
Metairie, La
08.2011 - 05.2012
  • Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends
  • Expanded client base with powerful marketing, cold calling, and referral management
  • Connected with new, established, and potential clients by completing hundreds of face-to-face meetings each month
  • Optimized customer service strategies, increasing retention with revitalized focus on customer needs and market demands
  • Maintained high satisfaction rates and revenue numbers by establishing strong customer and community relationships with regular follow-up on outstanding issues related to insurance policies
  • Set up clients with new policies, including calculating premiums and establishing payment methods

Insurance Agent

US Agencies
Harvey, La
02.2008 - 08.2011
  • Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends
  • Expanded client base with powerful marketing, promoting and selling homeowners, motorcycle insurance, thru referral management
  • Marketed company offerings and brought in thousands in monthly revenue by developing referral sources such as car salesman, dealerships, and bankers

Pharmacy Technician

East Jefferson General Hospital Health
Metairie, LA
06.2000 - 10.2003
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Verified accuracy of medication labels before they were dispensed to customers.

Us Army

United States Army Reserve
New Orleans, LA
01.1991 - 04.2000
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Medical Coding and billing -

Crescent City Coders
Gretna, Louisiana
03.2003

General Studies -

Delgado Community College
New Orleans, Louisiana
01.1998

US Army Advanced Individual Training -

Columbia, South Carolina
12.1991

High School Diploma -

Warren Easton Fundamental High School
New Orleans, Louisiana
06.1991

Some College (No Degree) - Business Administration And Management

Liberty University
Lynchburg, VA

Skills

  • Typing 50 wpm
  • Microsoft Word
  • Microsoft Excel
  • Excellent Customer Service
  • Sales and Marketing
  • Policy writing
  • Client relations
  • Client Retention
  • Policy Knowledge
  • Life Insurance
  • Client Relations

Timeline

Uber Partner

Uber
12.2020 - 09.2024

Insurance Agent

Primerica
04.2016 - 01.2020

Insurance Agent

Go Auto
08.2011 - 05.2012

Insurance Agent

US Agencies
02.2008 - 08.2011

Pharmacy Technician

East Jefferson General Hospital Health
06.2000 - 10.2003

Us Army

United States Army Reserve
01.1991 - 04.2000

Medical Coding and billing -

Crescent City Coders

General Studies -

Delgado Community College

US Army Advanced Individual Training -

High School Diploma -

Warren Easton Fundamental High School

Some College (No Degree) - Business Administration And Management

Liberty University
Chawanda Harris