Stephannie Emery

• Accept payment from customers through mobile payments.
• Maintain cleanliness of interior and exterior of vehicle.
• Ensure proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
• Communicate regularly with Uber support staff regarding any issues that arise during trips.

• Deliver food orders to customers in a timely manner according to Dasher app instructions.
• Provide friendly customer service while interacting with customers during deliveries.
• Verify order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
• Maintain an organized, clean and safe vehicle at all times.
• Adhere to company policies and procedures when delivering food orders.
• Follow directions provided by the Dasher app for efficient navigation to delivery destinations.
• Utilize problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.

Took inbound calls for numerous companies, before, during and after hours to assist them with their clients, customers and/or patients more efficiently.

• De-escalated problematic customer concerns, maintain calm, friendly demeanor.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Upheld privacy and security requirements established by HIPAA regulatory agencies.

• Educated customers on product and service offerings.
• Took inbound calls to assist citizens in finding locations on where they can receive Covid-19 vaccinations as part of the CDC Vax Project.

• Received inbound calls from patients as well as provider offices to verify benefits for specialty health care; such as chiropractic, physical therapy, acupuncture and massage therapy.

• Received inbound and made outbound calls for to take payments for delinquent and current accounts.
• Also assisted in providing solutions to help customers bring their past due accounts current through short term payment plans.

• Worked for the Allianz Life Insurance campaign. Assisted policy owners with their annuity transaction requests, applications, inquiries and payout status.