Chawn Southammavong
West Palm Beach,FL
Summary
Experienced professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
11
11
years of professional experience
Work History
In Room Dining Manager
The Breakers Hotel
06.2024 - Current
- Developed comprehensive staff training materials that fostered growth opportunities while reinforcing company values.
- Maintained strict adherence to food safety regulations, preventing incidents of foodborne illness or contamination.
- Created staff schedules and maintained adequate coverage for all shifts.
- Coordinated with culinary staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully conducting inventory and keeping meticulous records of amenities.
- Coordinated with housekeeping and front desk staff to ensure seamless communication regarding guest room status updates for amenity deliveries
Community Relations Liaison
The Seafood Bar, Breakers Hotel
04.2022 - 06.2024
- Organized volunteer activities for employees to participate in, fostering a culture of giving back within the organization.
- Provided ongoing support for my department by sharing community-related endeavors and opportunities for team to volunteer
- Improved visibility of company's corporate social responsibility efforts through regular updates on internal social media platforms.
- Increased team engagement and participation by planning social events
Server Trainer
The Seafood Bar, Breakers Hotel
11.2016 - 06.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Utilized effective communication techniques to support server learning and comprehension.
- Facilitated conflict resolution training, resulting in more harmonious work environment and improved team dynamics.
Server/Bartender
Hogsnapper's Shack and Sushi
03.2014 - 11.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - General Studies
Palm Beach State College
Lake Worth, FLBachelor of Arts - Marketing Management
Florida Atlantic University
Boca Raton, FLSkills
- Operations management
- Special event coordination
- Team motivation
- Hospitality management
- Staff training and development
- Wine Knowledge
Timeline
In Room Dining Manager
The Breakers Hotel
06.2024 - Current
Community Relations Liaison
The Seafood Bar, Breakers Hotel
04.2022 - 06.2024
Server Trainer
The Seafood Bar, Breakers Hotel
11.2016 - 06.2024
Server/Bartender
Hogsnapper's Shack and Sushi
03.2014 - 11.2016
Associate of Arts - General Studies
Palm Beach State College
Bachelor of Arts - Marketing Management
Florida Atlantic University
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