CHAY DOUANGVILAY
Smyrna,TN
Summary
Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Experienced with inventory control, data analysis, and process optimization. Utilizes analytical skills to streamline operations and improve accuracy. Knowledge of inventory management systems and techniques, ensuring efficient stock control and resource allocation.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Total Loss Claims Specialist
State Farm
Bloomington, IL
05.2023 - Current
- Evaluated total loss claims to determine eligibility and appropriate compensation.
- Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
- Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
- Analyzed documentation and evidence to assess vehicle damage accurately.
- Streamlined claims processing procedures to enhance efficiency and accuracy.
- Negotiated settlements with lienholders and other parties involved in the total loss claim, securing favorable outcomes for all stakeholders.
- Managed a high volume of cases simultaneously while maintaining organization and attention to detail, contributing to overall team success.
Operations Supervisor
Ceva Logistics
Lebanon, TN
01.2020 - 02.2023
- Trained and mentored staff on best practices in logistics management and inventory control.
- Oversaw daily logistics operations, ensuring timely delivery and adherence to safety protocols.
- Managed vendor relationships, Pentland and Cybex in 2 different facilities
- Managed inventory control processes effectively leading to reduced stock shortages or surplus situations.
- Optimized warehouse layout for better space utilization, leading to improved productivity levels.
- Managed a team of logistics professionals to ensure seamless coordination between departments and vendors.
- Established strong relationships with suppliers, negotiating favorable terms while maintaining high quality standards for products received.
- Established key performance indicators (KPIs) to monitor team performance and drive continuous improvement initiatives.
Lead/ Technician 3 Crane Bay Operator
Schneider Electric
Smyrna, TN
01.2017 - 01.2020
- Supervised 6 employees in Tier 3 Technician department to ensure operational efficiency
- Making final adjustments to switchgears after QC testing
- Executed final adjustments to switchgears post-QC testing to meet quality standards
- Ability to read schematics, wire layouts, and blueprints from work order applications
- Focused on improving product quality to meet customer expectations.
Lead/ Forklift Operator
Universal Logistics
Smyrna, TN
01.2016 - 01.2017
- Supported management with startup process using WMS application for reporting, troubleshooting, and inventory management
- Led teams of 20+ sit-down forklift operators in Inbound department
- Fostered good work ethics among Inbound department staff
Education
High School Diploma -
Middle Tennessee University
Murfreesboro, TNHigh School Diploma - undefined
McGavock High School
Nashville, TN05-2006
Skills
- Claims processing
- Warehouse management systems
- Customer Relations
- Documentation and control
- Operational safety
- Efficient in Management
- Manage Operations
- WMS & payroll systems
- Workflow planning
- Scheduling
- Shipment Processing
- Documentation accuracy
- Documentation accuracy
- Employee Development
- Microsoft office
- Excel fundamentals
- Excel reporting
- Claim Auditing
Certification
- Licensed P&C Adjuster - 3.5 years
Timeline
Total Loss Claims Specialist
State Farm
05.2023 - Current
Operations Supervisor
Ceva Logistics
01.2020 - 02.2023
Lead/ Technician 3 Crane Bay Operator
Schneider Electric
01.2017 - 01.2020
Lead/ Forklift Operator
Universal Logistics
01.2016 - 01.2017
High School Diploma - undefined
McGavock High School
High School Diploma -
Middle Tennessee University