Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Chayanne Goss

Buena Park,CA

Summary

Dynamic professional with a strong background in customer service and ticket sales at Pirates Dinner Adventure. Proven ability to enhance guest relations and resolve issues effectively. Skilled in POS system operation and maintaining accurate transaction records, demonstrating attention to detail and dependability in fast-paced environments. Adaptable team player committed to operational excellence.

Overview

3
3
years of professional experience

Work History

Assistant Box Office Manager

Pirates Dinner Adventure
08.2023 - Current
  • Assisted in managing ticket sales and inventory using box office software.
  • Provided customer service support by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure smooth operations during events and performances.
  • Maintained accurate transaction records for ticket sales and cash handling procedures.
  • Helped coordinate event schedules and communicated relevant information to staff and patrons.
  • Supported marketing initiatives by distributing promotional materials and engaging with audience members.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained accurate records of all transactions, facilitating efficient end-of-day reconciliations and monthly audits.
  • Managed daily cash handling procedures for accuracy and security, reducing discrepancies in financial reporting.
  • Adapted quickly to changes in event schedules or staffing needs while maintaining high-quality operations consistently.
  • Efficiently resolved customer inquiries regarding event details, policies, seating options, and accessibility accommodations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed daily box office operations, ensuring efficient ticket sales and customer service.
  • Trained and mentored new staff on ticketing systems and customer interaction protocols.

Team Member

Dickeys BBQ Pit
07.2022 - 04.2023
  • Collaborated with team members to ensure efficient workflow and timely completion of tasks.
  • Maintained cleanliness and organization of work areas, adhering to company standards.
  • Operated kitchen equipment safely while adhering to safety protocols during meal preparation.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

Associate of Science - Mortuary Science

Cypress College
Cypress, CA

High School Diploma -

John F Kennedy High School
La Palma, CA
05-2025

Skills

  • Quick learner
  • Customer service
  • Dependability
  • Flexibility
  • Guest relations
  • Policy enforcement
  • Refunds and exchanges
  • POS system operation
  • ID verification
  • Ticket selling
  • Age verification
  • Telephone management
  • Positive attitude
  • Problem-solving
  • Attention to detail
  • Time management

Accomplishments

  • Supervised team of 8 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Box Office Manager

Pirates Dinner Adventure
08.2023 - Current

Team Member

Dickeys BBQ Pit
07.2022 - 04.2023

Associate of Science - Mortuary Science

Cypress College

High School Diploma -

John F Kennedy High School

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