SAMARA MONTERO

I have over 7 years of ticketing expertise and client support.

• Executed creation of more than 300 annual events on Ticketmaster platforms such as TM1, Archtics, EMT, and Universe. Some experience on AXS.
• I applied expertise in various ticketing systems to drive successful event outcomes.
• Customized ticketing scalings as needed for promoters to meet their gross outcome.
• Enters event holds for venue, artist, marketing purposes, promoter, ect.
• Enters discounts and sponsorships into Ticketmaster ticketing system. Such as promotional materials, Groupon, Citi, T-mobile offers.
• Resolved patron inquiries and concerns to enhance overall customer satisfaction.
• Collaborated with event organizers to fulfill ticketing requirements efficiently leading up to day of show.
• Responsible for accurate daily morning and end of day Box Office reporting. Such as deposits and Ticketmaster sales revenue.
• Hiring, training, scheduling and supervising over 10 Box Office Associates. Initiating strong customer service practices, leading by example.
• Remains knowledgeable and accurately informed of all aspects of El Paso Live's productions, memberships, and special events.
• Stays current on best practices for Box Office management, including innovative uses of the ticketing software.
• Collects and shares feedback with administrative and production staff on a regular basis regarding subscriber and ticket buyer concerns, as well as staff needs.
• Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using Ticketmaster Host to extract data for email blasts and mailing lists.
• Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
• Assisted customers in choosing seats, guiding and recommending options via seating map.

• Trained and motivated box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
• Analyzed current and past event sales to assist in determining future marketing strategies.
• Utilized Archtics and TM1 Sales to generate performance reports, accurately documenting projected sales and attendance.
• Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
• Created and maintained reports of sold tickets and payments received.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.

• Performed office administrative duties to enhance team cohesiveness.
• Shadowed meetings and observed marketing director and event manager to grow professional experience.
• Contributed to mock-ups, email campaigns, and social media content.
• Escorted Media day of show.
• Event preparation, venue set up, reviewing media rules, knowing media rules and regulations set by promoters.

• Analyzed problems and worked with teams to develop solutions.
• Maintaining records and keep the website UTEPminers.com up to date and accurate.
• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.