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 Experienced customer-focused professional with over 20 years of dedicated expertise in operations management, showcasing proficiency across a spectrum of functions including customer service, accounting, and box office management. Adept at ensuring seamless operational processes, optimizing revenue streams, and delivering exceptional customer experiences. Proven track record of implementing efficient systems and processes to drive productivity and enhance overall operational performance. Strong leadership skills with the ability to motivate teams and foster a collaborative work environment. 

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dynamic professional with a strong background in customer service and ticket sales at Pirates Dinner Adventure. Proven ability to enhance guest relations and resolve issues effectively. Skilled in POS system operation and maintaining accurate transaction records, demonstrating attention to detail and dependability in fast-paced environments. Adaptable team player committed to operational excellence.

Detail-oriented Box Office Manager executing event management support in pre-event and day of show operations and logistics. Demonstrated leadership to coordinate activities and events with maximum efficiency. Excellent communication and relationship-building skills. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. 7+ Years professional management in the entertainment and performing arts industries. Technical ability to pick up new programs and applications quickly and efficiently on any operating system.

Michael Keddie

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Assistant Box Office Manager

Electrics Intern

Lighting Designer

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Bachelor of Arts - Design And Technology

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Assistant Box Office Manager

Electrics Intern

Lighting Designer

Bachelor of Arts - Design And Technology

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