Chayla Sirmons
Pro Appliance Services LLC
Elkridge,MD
12
years of professional experience
Detail-oriented professional skilled in office management and dispatch coordination. Known for optimizing resource allocation and improving operational workflows. Ready to leverage expertise to drive efficiency and enhance service delivery.
Work History
Office Manager/Dispatcher
6 Years 1 Month- Managed daily office operations to ensure efficient workflow and organizational effectiveness.
- Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Streamlined inventory management processes, enhancing accuracy in tracking supplies and equipment.
- Trained new administrative staff on company protocols, promoting consistency in office procedures.
Dispatch Manager
1 Year 5 Months- Coordinated dispatch operations to ensure timely delivery of services across multiple locations.
- Implemented process improvements, enhancing efficiency and reducing operational delays.
- Led team training initiatives, fostering a culture of safety and compliance among dispatch staff.
- Analyzed performance metrics to identify trends and optimize resource allocation for better service delivery.
- Oversaw scheduling logistics to maintain optimal workforce utilization and meet fluctuating demand levels.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
Dining Room Manager
1 Year 1 Month- Oversaw daily dining room operations to enhance guest experience and service quality.
- Trained and mentored staff on customer service standards and efficient service protocols.
- Implemented inventory management processes to optimize food and supply usage.
- Coordinated special events, ensuring seamless execution and high guest satisfaction levels.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Hospitality Specialist
2 Years 1 Month- Enhanced guest satisfaction through personalized service and attention to detail.
- Developed training materials for new hospitality staff, improving onboarding efficiency.
- Streamlined reservation processes using advanced booking systems, reducing errors.
- Collaborated with cross-functional teams to implement service improvement initiatives.
- Oversaw daily operations ensuring compliance with industry standards and regulations.
- Collaborated with various team members to meet guests' requests.
- Coordinated with vendors to get prompt delivery of hospitality services.
Education
- Business Administration
Associate of Science - Culinary Arts
Skills
Research and development skills
Office management
Organizational skills
Office administration
Clear oral/written communication
Timeline
Office Manager/Dispatcher
Pro Appliance Services LLC
04.2014 - 05.2020Read More
Dispatch Manager
EBI Services Inc
10.2012 - 03.2014Read More
Dining Room Manager
Culinary Services Group
04.2011 - 05.2012Read More
Hospitality Specialist
Dow Lohnes LLC
04.2008 - 05.2010Read More
University of Phoenix
from Business Administration
Read More
The Art Institute of Philadelphia
Associate of Science from Culinary Arts
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