Chaylyn Birkeland
Dickinson,ND
Summary
Dynamic professional with proven expertise at Four Bands Community Fund, enhancing workflow efficiency through new software tools, achieving a significant reduction in processing time. Adept in document review and fostering strong client relationships, resulting in repeat business. Recognized for meticulous attention to detail and collaborative teamwork in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Loan Administrator
Four Bands Community Fund
04.2023 - 08.2026
- Processed loan applications and verified borrower documentation for completeness and compliance.
- Maintained accurate loan files and updated borrower records in loan management systems.
- Prepared loan documents, disclosures, and closing packets for timely execution.
- Coordinated with borrowers to collect missing information and resolve application issues.
- Tracked payment activity, due dates, and account statuses to support portfolio management.
- Communicated loan terms and next steps clearly to applicants and internal staff.
- Supported loan committee preparation by organizing files, summaries, and approval materials.
- Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
- Implemented new software tools that streamlined workflow processes, resulting in a significant reduction in overall processing time.
- Supported loan officers in obtaining necessary documentation for successful loan applications.
- Assisted customers with completing loan applications and other paperwork.
Loan Officer
Four Bands Community Fund
04.2023 - 08.2026
- Reviewed loan applications for completeness, accuracy, and eligibility under lending guidelines.
- Analyzed borrower financial information to support sound credit decisions and repayment capacity.
- Guided applicants through documentation requirements, loan terms, and closing steps.
- Maintained accurate loan files, notes, and servicing records in compliance with fund procedures.
- Coordinated with borrowers on payment schedules, delinquencies, and repayment plan options.
- Monitored active loan accounts to identify risks and support timely collection follow-up.
- Explained lending policies and financial education resources to strengthen borrower understanding.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Collaborated with other departments to promptly process loan applications.
- Analyzed market trends to advise management on potential loan product developments.
Floor Lead
Dollar General
10.2022 - 04.2023
- Supervised front-end operations, assigning daily tasks and ensuring store readiness for customer traffic.
- Trained associates on register procedures, cash handling, and customer service standards.
- Coordinated stocking, recovery, and merchandising to maintain organized sales floor presentations.
- Monitored inventory levels, received freight, and restocked merchandise to support product availability.
- Resolved customer concerns promptly while maintaining professional service and accurate transaction processing.
- Enforced safety, cleanliness, and compliance standards throughout daily store operations.
- Supported opening and closing procedures, balancing priorities and maintaining operational continuity.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Streamlined communication among staff members by developing a clear chain of command system.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Trained new employees on store policies, customer service excellence, and operational procedures.
Program Technician
Farm Service Agency, USDA
04.2020 - 10.2022
- Processed program applications and maintained accurate farm and conservation records.
- Reviewed eligibility documents for compliance with USDA Farm Service Agency procedures.
- Entered producer data into agency systems with attention to detail and confidentiality.
- Assisted customers with forms, status updates, and program requirements.
Teller
Black Hills Federal Credit Union
03.2018 - 03.2020
- Processed member deposits, withdrawals, and loan payments accurately using core banking systems.
- Balanced cash drawer and verified transactions to maintain drawer accuracy and compliance.
- Assisted members with account inquiries, service requests, and basic financial transactions.
- Followed credit union policies to ensure secure handling of cash and confidential information.
Education
Welding And Manufacturing
Mitchell Technical Institute
Mitchell, SD05.2015
Skills
- Document review
- Payment processing
- Banking operations
- Teamwork and collaboration
- Attention to detail
Timeline
Loan Administrator
Four Bands Community Fund
04.2023 - 08.2026
Loan Officer
Four Bands Community Fund
04.2023 - 08.2026
Floor Lead
Dollar General
10.2022 - 04.2023
Program Technician
Farm Service Agency, USDA
04.2020 - 10.2022
Teller
Black Hills Federal Credit Union
03.2018 - 03.2020
Welding And Manufacturing
Mitchell Technical Institute