Chayse Freeman
Tempe,AZ
Summary
Adaptable administrative professional with a background in agency support, billing tasks, and front office operations. Strong problem-solving, conflict resolution, and staff training skills support accurate service and positive client experiences.
Overview
6
6
years of professional experience
Work History
Office Manager
The Geremie Fiorini Agency
Gilbert, Arizona
09.2023 - Current
- Coordinated front office operations, ensuring seamless service for agency clients and staff.
- Answered incoming calls and welcomed clients with professional customer service.
- Maintained accurate agency records by processing policy paperwork efficiently.
- Managed billing tasks, payment handling, and account follow-up to support financial accuracy.
- Communicated with carriers and clients about policy questions.
- Trained new staff on office procedures and agency systems.
CSR
Farmers Insurance Agency
Scottsdale, Arizona
03.2021 - 09.2023
- Answered client calls for Farmers Insurance Agency policy questions and coverage support.
- Assisted customers with claims intake and provided timely status updates to enhance client understanding.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed policy changes, renewals, and billing requests in agency systems.
- Explained policy options, coverage terms, and agency procedures to clients.
- Reviewed insurance documents for accuracy, ensuring clients received correct information.
- Scheduled appointments and follow-up calls for insurance account service.
Personal Trainer
Anytime Fitness
Phoenix, Arizona
08.2020 - 03.2021
- Designed customized workout programs aligned with member goals.
- Facilitated personal training sessions in club training areas to support clients in achieving fitness goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Performed fitness assessments to identify strengths and areas for improvement for Anytime Fitness members.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Instructed members on safe equipment use and gym etiquette to promote a safe workout environment.
Education
High School Diploma -
Northern Arizona University
Flagstaff, AZSkills
- Office administration
- Policy processing
- Financial reporting
- Office workflow optimization
- Customer support
- Problem solving
- Team leadership
- Conflict resolution
- Verbal communication skills
Timeline
Office Manager
The Geremie Fiorini Agency
09.2023 - Current
CSR
Farmers Insurance Agency
03.2021 - 09.2023
Personal Trainer
Anytime Fitness
08.2020 - 03.2021
High School Diploma -
Northern Arizona University