Chaz Nagata

• Assisted with customer vehicle deliveries and ensured vehicle readiness during EOQ operations.
• Guided customers through Lucid vehicle features, settings, and EV ownership education.
• Delivered white-glove customer support post-purchase, assisting with service scheduling and ownership concerns.
• Built and maintained a strong customer pipeline using Salesforce CRM to strengthen relationships and drive sales.
• Conducted personalized test drives and highlighted key competitive EV advantages.
• Coordinated with sales, delivery, and service teams to support seamless customer handoffs.
• Generated over $3M in sales revenue within the first 6 months through relationship-driven customer service.
• Ranked Top 10 in the Northwest region during first month selling and Top 50 company-wide for sales performance.
• Networked and organized marketing and brand awareness events to enhance company visibility.

• Managed high-volume patient communication, handling 250+ calls daily.
• Scheduled appointments, verified insurance coverage, and documented patient information accurately.
• Coordinated with clinics and specialists to resolve patient concerns efficiently.
• Navigated multiple software systems while maintaining strong attention to detail and customer care.

• Managed a team of 15+ employees, overseeing scheduling, performance reviews, and daily operations.
• Monitored sales performance metrics including AOVs and team productivity.
• Conducted hiring, onboarding, coaching, and conflict resolution.
• Coordinated inventory, accounting, and operational logistics to support business performance.

• Built strong client relationships through personalized coaching and communication.
• Developed customized training programs based on client goals and lifestyles.
• Grew clientele through in-person referrals and online marketing efforts.
• Led individual and group training sessions while maintaining high customer satisfaction.

• Led a team of trainers while overseeing client experience and membership growth.
• Conducted hiring, onboarding, coaching, and performance management for training staff.
• Helped improve overall sales performance, contributing to the location moving from Top 50 to Top 10.
• Built strong relationships with clients and resolved customer concerns professionally.