Summary
Overview
Work History
Education
Skills
Timeline
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Chazmine Jones

Tyler ,TX

Summary

Dynamic customer service professional with a proven track record at Maximus, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, I effectively managed high-stress situations, ensuring customer satisfaction and operational efficiency. Committed to delivering exceptional support and fostering positive client relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Maximus
Athens, TX
05.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Pharmacy Technician

Brookshires Pharmacy
Tyler, TX
08.2018 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Patient Care Aide

Elara Caring
Tyler, TX
08.2020 - 04.2022
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.

Education

John Tyler High School
Tyler, TX
06.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

  • Shipping and logistics
  • Customer satisfaction measurement
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Paperwork processing

Timeline

Customer Service Representative

Maximus
05.2022 - Current

Patient Care Aide

Elara Caring
08.2020 - 04.2022

Pharmacy Technician

Brookshires Pharmacy
08.2018 - 05.2022

John Tyler High School