CHAZZNI CLEMENT
Greensboro,NC
Summary
Multifaceted service professional with over 7 years of experience optimizing productivity, efficiency and service quality across various environments. Maintains the highest level of confidentiality, known for tact and diplomacy in handling sensitive issues. Trusted to facilitate and build lasting business relationships. Pursuing a role that will enhance and transform the face of business interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Agent
New York Life Insurance Co
01.2024 - Current
- Reviewing and processing employee requests for Short-Term disability (STD), Family and Medical leave act (FMLA), American with disability act (ADA), and paid family leave (PFL).
- Communicate with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of benefits.
- Respond to various written and telephone inquiries, including eligibility, approval/denial determinations, status and continuation or closure of benefits.
Customer Service Professional
Blue Cross Blue Shield of NC
07.2022 - 12.2023
- Processed new member enrollment applications, plan changes, cancellations, and disenrollment
- Educated prospective members on products, values, and coverage rates
- Responded to internal and external customer inquiries regarding eligibility, benefits, authorizations, complaints, and related functions
Tier 1 Associate
Amazon
08.2020 - 05.2022
- Operated equipment utilizing a computer and interpret the ongoing status of the equipment's operational status, including knowledge of analytical equipment and in-process techniques
- Responsible and proficient in all aspects of packaging supplies, including in-process checks, quality, efficiency, transfer of inventory, reconciliation of products, materials and maintained batch records
- Collaborated with Operations Management to define goals, objectives, and projects related to yield improvement, labor optimization, and conversion cost reduction and product quality
Customer Service Professional
Anthem
07.2019 - 07.2020
- Prioritized daily workflows, including all inbound chats, quotes, and sales-related inquiries
- Developed and continually refined knowledge of products and services in order to answer customer questions and develop creative ways of meeting customer needs within the scope of existing product offerings
- Maintained a high-volume workload within a fast-paced environment
- Processed inquiries regarding billing and address changes
- Maintained confidential customer documentation to prevent data compromise
Captive Medicare Engager
GoHealth
07.2016 - 02.2019
- Made determinations as to eligibility for the type of benefit sought and analyzes, develops, and requests required evidence for certain claims requiring a rating decision
- Meticulously safe guarded privacy and sensitive policy making data in compliance to HIPAA and Privacy Act laws
Education
B.C.J - Criminal Justice
High Point University
11.2024
Job Readiness Training -
StepUp Greensboro
05.2023
Skills
- Customer Service
- HIPAA Knowledge
- Attention to Detail
- Effective Communicator
- Goal oriented
- Tech savvy
- Conflict Resolution
- Problem-Solving
- Proficient with MS Suites (Word, Excel, and PowerPoint)
- Call center experience
Certification
NC Notary Public
Timeline
Universal Agent
New York Life Insurance Co
01.2024 - Current
Customer Service Professional
Blue Cross Blue Shield of NC
07.2022 - 12.2023
Tier 1 Associate
Amazon
08.2020 - 05.2022
Customer Service Professional
Anthem
07.2019 - 07.2020
Captive Medicare Engager
GoHealth
07.2016 - 02.2019
Job Readiness Training -
StepUp Greensboro
B.C.J - Criminal Justice
High Point University
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