Chloe San Nicolas
Seal Beach,CA
Summary
Dedicated solutions engineer with exceptional interpersonal skills and a strong sense of accountability, eager to contribute to a new organization. Experienced in pre-sales and post-sales support, project management, and customer support. Passionate about product demonstration and creating customer solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Solutions Engineer I
Alation
Redwood City
08.2024 - Current
- Negotiated mutually beneficial resolutions to resolve conflicts between stakeholders.
- Aided in resolving customer issues through effective technical support and troubleshooting guidance.
- Effectively managed and executed various projects within specified timeframes.
- Partnered effectively with diverse teams to create forward-thinking solutions that exceed customer expectations.
- Sustained and strengthened relationships with influential clientele, prioritizing their satisfaction.
- Attended trade shows and performed live product demos as a representative of the company.
- Delivered presentations on product features and advantages to potential customers at sales meetings.
- Created and maintained an inventory of sales tools, resources, and materials.
- Collaborated with marketing teams to create effective content for sales reps.
- Provided support during virtual meetings between customers, prospects, and senior management personnel.
- Created promotional materials such as brochures, presentations, videos and website content.
Broker Assistant
Bowermaster and Associates
Cypress, CA
08.2022 - 08.2023
- Contributed to the preparation of proposals and presentations for clients.
- Addressed customer queries regarding the products and services provided by the organization.
- Responsibly handled incoming calls, informing and routing callers accurately.
- Implemented efficient organizational strategies to streamline document storage and retrieval processes.
- Maintained adherence to industry regulations during client engagements.
- Handled and resolved customer grievances in an efficient manner.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Managed client interactions, tracked sales opportunities, and maintained account history through the use of CRM tools.
Education
Bachelor of Arts - Police Science
California State University - Long Beach
Long Beach, CA05-2022
Skills
- Pre-Sales Support
- Post-Sales Support
- Project Management
- Customer Support
- Product Demonstration & Presentation
- Account Management
- Sales Content Creation
- Product Marketing
Certification
- Google Data Analytics Professional Certificate (2022)
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Hispanic Students Business Association Mentor CSULB (2023)
Timeline
Solutions Engineer I
Alation
08.2024 - Current
Broker Assistant
Bowermaster and Associates
08.2022 - 08.2023
Bachelor of Arts - Police Science
California State University - Long Beach
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