Chea Smith
Wilmington,United States
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Professional Debt Collector
Phillips & Cohen Associates Ltd.
09.2015 - Current
- Delivered exceptional customer service on 50 or more collection calls and maintained calm and professional demeanor.
- Worked in call center as team player who can also work independently.
- Worked in environment handling manual and automatically dialed outbound calls in different time zones.
- Maintained high volume of calls and met demands of busy and productive group.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate Team Leader
Lane Bryant
09.2012 - 06.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained over 40 customers with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
John Dickinson
1801 Milltown Rd Wilmington De 19805No Degree - Criminal Justice
Delaware Technical And Community College
Newark, DESkills
- Customer service
- Active listening
- Critical thinking
- Order Fulfillment
- Consumer Products and Solutions
- Oral communication
- Retail Sales
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Received multiple Collector of the month awards.
Timeline
Professional Debt Collector
Phillips & Cohen Associates Ltd.
09.2015 - Current
Sales Associate Team Leader
Lane Bryant
09.2012 - 06.2022
High School Diploma -
John Dickinson
No Degree - Criminal Justice
Delaware Technical And Community College
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