Ryan Hoffman
Lockport,NY
Summary
Results-driven debt collection professional with extensive experience at Paragon Recovery Group LLC. Expert in debt negotiation and regulatory compliance, consistently achieving client recovery targets. Proven ability to enhance customer satisfaction while managing operational excellence. Skilled in financial analysis and account management, fostering strong relationships with debtors to facilitate timely payments.
Overview
7
7
years of professional experience
Work History
Professional Debt Collector
Preferred Processing LLC
Gasport, NY
11.2024 - 03.2025
- Negotiated repayment plans with debtors to meet client recovery targets.
- Accepted and processed customer payments and applied toward account balances.
- Educated debtors on the consequences of non-payment and potential resolutions.
Professional Debt Collector
Niagara Recovery Solutions
Lockport, NY
03.2024 - 09.2024
- Negotiated repayment plans with debtors to meet client recovery targets.
- Ensured all collection activities complied with applicable laws and regulations.
- Received payments and posted amounts to customer accounts.
Professional Debt Collector
Capital Currency Resolutions LLC
Lockport, NY
06.2023 - 12.2023
- Negotiated repayment plans with customers, using tactful communication skills to ensure customer satisfaction.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Received payments and posted amounts to customer accounts.
Debt Recovery Specialist
Clarion Recovery Service LLC
Lockport, NY
01.2023 - 06.2023
- Negotiated repayment plans with customers, using tactful communication skills to ensure customer satisfaction.
- Received payments and posted amounts to customer accounts.
- Achieved monthly collection targets through effective negotiation techniques.
Manager of Operations Debt Collections
Paragon Recovery Group LLC
Lockport, NY
06.2018 - 03.2020
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Developed and maintained operational policies and procedures.
Education
Bachelor of Arts - Film
University of Central Florida
Orlando, FL08-2009
Skills
- Debt negotiation
- Customer payments
- Regulatory compliance
- Account management
- Financial analysis
- Customer service
- Process payments
Affiliations
- Game fishing
- Online nintendo gaming
- Sports card collecting
- Professional Sports fan NFL NHL NBA NBL MLS
Timeline
Professional Debt Collector
Preferred Processing LLC
11.2024 - 03.2025
Professional Debt Collector
Niagara Recovery Solutions
03.2024 - 09.2024
Professional Debt Collector
Capital Currency Resolutions LLC
06.2023 - 12.2023
Debt Recovery Specialist
Clarion Recovery Service LLC
01.2023 - 06.2023
Manager of Operations Debt Collections
Paragon Recovery Group LLC
06.2018 - 03.2020
Bachelor of Arts - Film
University of Central Florida
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