Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
31
31
years of professional experience
Work History
Case Manager II
Midpen Housing
06.2018 - Current
Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Transportation Security Screener
Covenant Aviation Security, TSA
01.2015 - 06.2018
Checked over 100-200 passenger tickets per day to verify validity of each ticket.
Wrote reports of daily activities, property and equipment damage and unusual occurrences.
Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Deputy Probation Officer III
Santa Clara County Probation Department
05.1995 - 09.2013
Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
Completed reports on behalf of court and associated legal entities.
Determined appropriate supervision levels by conducting risk and needs assessments.
Supervised offenders to reduce risk to community.
Conducted investigations into violations and other allegations.
Adhered to legal requirements by performing office, home and employment visits.
Evaluated people on probation to determine best course of rehabilitation.
Juvenile Institutional Officer
Santa Cruz Probation Department
02.1992 - 06.1995
Enforced rules and regulations to maintain order among inmates.
Responded to emergency situations and de-escalated hostile confrontations.
Supervised inmates during meals, recreation and other activities.
Conducted security checks of inmates and living areas.
Prepared reports to document incidents and violations.
Built solid relationships with staff and residents to keep institution safe and secure.