Ariceliz Perez
Marlborough,MA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Honest and dependable candidate successful at managing multiple projects with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. . Successfully maintains staffing and resources to achieve program objectives within budget. Leverages research-based interventions, strategies and instruction and analyzes data to drive academic achievement and social-emotional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Supervisor
Wayside Youth & Family Support Network
12.2019 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Implemented quality improvement initiatives aimed at enhancing the level of service provided to clients.
- Maximized resource utilization by efficiently allocating personnel, supplies, and equipment based on priority needs.
- Mentored junior staff members, fostering professional growth and skill development.
- Enhanced client satisfaction by providing individualized care plans tailored to their specific needs.
- Organized community awareness events highlighting the importance of direct care services available within the organization such as OPIOD awareness..
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments, including but not limited to crisis situations.
Front Desk Supervisor
Christopher Heights
08.2018 - 12.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Accomplished multiple tasks within established timeframes.
- Assisted in managing conflicts among staff members when needed; fostered open communication channels which ultimately strengthened overall team dynamics.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Completed bi-weekly payroll for 15 employees.
Education
GED -
Joseph P. Keefe Technical School
Framingham, MA10.2015
Skills
- Behavioral support
- Schedule Management
- Risk Management
- Multicultural Sensitivity
- Confidentiality Practices
- Team Leadership
- Workload Management
- Policy Enforcement
Certification
- Certified Medication Administration Process- [4 years]
- Certified Microblading & lip blushing -Jhellen -[4 years]
- Certified CPR,AED, FIRSTAID - [9 years]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Direct Care Supervisor
Wayside Youth & Family Support Network
12.2019 - Current
Front Desk Supervisor
Christopher Heights
08.2018 - 12.2021
GED -
Joseph P. Keefe Technical School
- Certified Medication Administration Process- [4 years]
- Certified Microblading & lip blushing -Jhellen -[4 years]
- Certified CPR,AED, FIRSTAID - [9 years]
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