CHEENE SWANSON
15315 Armstrong Blvd NW ,MN
Summary
Seeking Office Position, Customer Service Representative and Sales Marketing Position and Data Entry where can utilize my knowledge, abilities personal skills while being resourceful, innovative and flexible that offers professional growth along with the organization and to have a growth oriented and challenging career and enhance my experience through continuous learning and teamwork. I am a person that learns quickly and performs better under pressure. I am to achieve the company’s goal. I am driven and passionate about goals. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. organizational goals.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
RENTOKIL Florida Pest Control
03.2024 - 01.2025
- Responding to Customer Inquiries. CSRs address customer questions and concerns regarding products, services, policies, and procedures.
- Resolving Customer Issues. Troubleshoot problems, resolve complaints, and find solutions to ensure customer satisfaction.
- Processing Transactions. This includes handling orders, returns, exchanges, payments, and account updates.
- Providing Information and Support. CSR offers product and service details, guidance, and assistance to customers.
- Maintaining Customer Records. The document customer interactions, update accounts, and ensure accurate record-keeping.
- Excellent verbal and written communication skills are crucial for interacting effectively with customers.
- Understanding and relating to customer emotions is essential for building rapport.
Customer Service Representative
COMPUNEL
03.2024 - 07.2024
- Worked well with different people to address challenges and solve problems collaboratively
- Completed required paperwork within anticipated timeframes
- Followed established guidelines and procedures for maximum regulatory compliance
- Providing Proactive Support. May engage in proactive outreach to offer assistance or updates to customers.
- Patience. Providing Proactive Support: CSRs may engage in proactive outreach to offer assistance or updates to customers.
- A strong understanding of the company’s offerings is crucial for providing accurate information.
CUSTOMER SERVICE REPRESENTATIVE
Rose International
10.2020 - 11.2022
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Returned customer calls and responded to inquiries and complaints.
- Resolved product and service issues promptly.
- Addressed customer concerns and complaints and resolved issues promptly
- Completed paperwork for orders and new service actions.
- De-escalated customer complaints using specialized communication techniques
- Documented detailed notes in CRM system to track customer interactions
- Educated customers by explaining complex details in easy-to-understand terminology
RETAILS SALES ASSOCIATE
HomeGoods
05.2019 - 08.2019
- Handled cash and credit transactions, issued correct change and processed online orders. Resolved customer issues using listening skills, professional attitude and problem-solving techniques. Evaluated customer needs and made appropriate product recommendations. Directed customers to appropriate merchandise and store locations
MEDICAL ASSEMBLY
Vention Medical
11.2017 - 02.2018
- Contributed ideas to help managers improve quality and efficiency of medical manufacturing processes.
- Handled precision work such as lasers and beam collimators
- . Assembled small and large parts for complex electromechanical equipment.
PRODUCT BUILDER
Boston Scientific
08.2017 - 11.2017
- Learned and followed company and OSHA safety standards. Performed necessary assembly routines before and after paint application. Operated various testing equipment required for periodic product and process testing. Inspected assembled product to check for issues and meet quality standards
RETAILS SALES ASSOCIATE
Target
07.2016 - 11.2016
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques. Handled cash and credit transactions, issued correct change and processed online orders. Evaluated customer needs and made appropriate product recommendations. Notified supervisors of inventory shortages, damages and changes
CASHIER
Culver's Restaurant
02.2014 - 03.2016
- Processed cash register transactions on POS and provided correct change.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Adhered to cash handling policies and procedures
Education
GED -
Associate - Information Technology
Marikina Institute College
06.2010
HIGH SCHOOL DIPLOMA - undefined
MOSTHS
06.2001
Skills
- Active Listening
- Material Handling
- Adaptability and Flexibility
- Equipment Cleaning Continuous
- Improvement Decision-Making
- Organizational Skills Specifications
- Verification Raw Material Loading Basic
- Math Skills Goal Setting Supply Chain
- Management Self-Motivation Blueprint
- Reading Task Prioritization Machinery
- Monitoring Professional Demeanor
- Teamwork and Collaboration Workflow
- Optimization Machine Operation Materials
- Inspection Troubleshooting Order
- Fulfillment Technical Documentation
- Checking and Gauging Tool Operation
Timeline
CUSTOMER SERVICE REPRESENTATIVE
RENTOKIL Florida Pest Control
03.2024 - 01.2025
Customer Service Representative
COMPUNEL
03.2024 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Rose International
10.2020 - 11.2022
RETAILS SALES ASSOCIATE
HomeGoods
05.2019 - 08.2019
MEDICAL ASSEMBLY
Vention Medical
11.2017 - 02.2018
PRODUCT BUILDER
Boston Scientific
08.2017 - 11.2017
RETAILS SALES ASSOCIATE
Target
07.2016 - 11.2016
CASHIER
Culver's Restaurant
02.2014 - 03.2016
Associate - Information Technology
Marikina Institute College
HIGH SCHOOL DIPLOMA - undefined
MOSTHS
GED -
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