Cheikh Demba
Fort Washington,MD
Summary
Seasoned Operations Manager with extensive experience in driving sales growth and improving operational efficiency. Proven track record in transforming underperforming locations and fostering team development. Expert in financial analysis and strategic planning, consistently enhancing service quality and market presence.
Overview
24
24
years of professional experience
Work History
Regional Operations Manager
Pret A Manger
08.2012 - Current
- Began tenure in August 2012 at Pret as Assistant Manager.
- Mastered systems and standards expeditiously.
- Earned General Manager role effective October 2011 after exemplary performance.
- Transformed a shop's performance, leading a team of 20 employees.
- Successfully turned around declining sales by achieving a positive swing from -9% to +5% expediently.
- Cultivated a positive work environment while improving customer service and executing effective promotions.
- Managed and optimized the performance of three locations, replicating prior operational success.
- Transitioned into a leadership position as Group Manager in Boston, October 2014.
- Oversaw growth from five to six locations.
- Emphasized recruitment, training, and coaching teams on Pret’s values.
- Achieved consistent market stability while driving revenue growth.
- Advanced to Operations Manager position as of October 2015.
- Concentrated on fostering healthy work environments by motivating and challenging GMs.
- Promoted 7 General Managers, 4 Assistant Managers.
- Facilitated in-house promotion by nurturing talent within the shop.
- Achieved a 9.8% EBITDA through improved business practices.
- Achieved a 3% increase compared to prior years.
- Expanded market reach by opening new location in Philadelphia.
- Increased business footprint through addition of two franchises.
- Facilitated the reopening of shops post-Covid.
- Executed renegotiation of lease agreements to accommodate post-Covid economic conditions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Enforced federal, state, local and company rules for safety and operations.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed operations for DC and Philadelphia locations with additional remote oversight of LA market.
General Manager
Corner Bakery Café
01.2004 - 12.2011
- Started as a barista in 2004, I quickly learned and helped my GM to increase coffee sales by having a great ownership of the barista program
- Promoted Shift Supervisor in 2006, I took ownership of running efficient shifts resulting in an increase of our diner sales
- Put in charge of the 'Ecosure program', I achieved a 95% yearly average by focusing on training all team members to serve safe food following Health Codes standards
- Promoted Assistant Manager in 2008, I quickly learned and understood the P&L numbers
- I worked shoulder to shoulder with my GM to learn how to run a café efficiently
- I took over the 'Cost Of Sales' program that was at the high 29% on a 27.3% budget
- I started by adjusting our ordering pars, focusing on portioning, controlling waste, eliminating theft issues
- By the ending of that quarter, our COS went down to 27.5% ending the year at 27.0%
- I always focus on training my hourly staff, challenging them, and pushing them to increase their productivity levels
Shift Supervisor
Starbucks coffee
01.2001 - 12.2003
- Started as a regular barista in one of the busiest store in the Washington DC area, I quickly earned the respect and trust of my store manager
- Few months later I got promoted to a shift supervisor, and I was running the busy morning shifts
- Being a supervisor, I learned the multiple aspects of the business; I got a better understanding of the ordering systems, scheduling, and controlling profit
- I was chosen to help a newly promoted general manager to open a new store
- I was in charge of training all baristas
- I was always willing to help all the other stores when needed
Education
High School Diploma -
College Sacre-Coeur
Senegal07-2001
Some College (No Degree) - Science - Biology
UDC
WashingtonSkills
- Project Planning
- Comprehensive Financial Analysis
- Strategic Operations Development
- Market Growth Strategies
- Performance Assessment Strategies
- Operational Efficiency Management
- Service Excellence
- Performance Enhancement
- Collaborative Team Development
- Sales Growth Strategies
- Employee Development
- Flexible Leadership Approach
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Affiliations
- Outdoor lover
- Family oriented
Accomplishments
- Top areas achievements
- Partner In Pret
Timeline
Regional Operations Manager
Pret A Manger
08.2012 - Current
General Manager
Corner Bakery Café
01.2004 - 12.2011
Shift Supervisor
Starbucks coffee
01.2001 - 12.2003
High School Diploma -
College Sacre-Coeur
Some College (No Degree) - Science - Biology
UDC
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