Summary
Overview
Work History
Education
Skills
Certification
RUNNING
Languages
Timeline
Teacher

Cheikh Diena

security guard/concierge/ server/ticketing agent
New York,NY

Summary

Guest-oriented Concierge offering over 5 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

11
11
years of professional experience
4
4

Certifications

Work History

Concierge Agent

PTL Events
New York, NY
08.2021 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Server

Kabooz's Bar & Grille
New York, NY
09.2014 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.

Security Guard

FOUR SEASONS SECURITY
NEW YORK , United States
11.2020 - 09.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Checked and verified photo identification prior to granting facility access.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Permitted entry with escort for approved persons into secure locations.

Airport Security Screener

Delta Global Services
New York, NY
04.2020 - 08.2021
  • Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
  • Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
  • Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
  • Wrote reports of daily activities, property and equipment damage and unusual occurrences.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.

Ticketing Agent

FATOU TRAVEL AGENCY
DAKAR, SENEGAL
01.2013 - 05.2014
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Sold, printed and issued tickets to guests.

Concierge

56 Leonard
New York , NY
04.2023 - 03.2024
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

Associate of Applied Science - Hospitality

IFPNC DAKAR SENEGAL
SENEGAL
08.2013

High School Diploma -

COLLEGE MODERNE JEAN DE LA FONTAINE
DAKAR SENEGAL
07.2010

Skills

  • Flexible and Adaptable
  • Collaboration
  • Customer Service
  • Self-Motivated
  • Excellent work ethic
  • Responsible
  • Speak : English , French and Wolof

Certification

  • Certified amadeus basic training , IFPNC DAKAR - AUGUST 1ST 2013
  • Certified ground agent traffic aircraft loading ,IFPNC DAKAR-AUGUST 1ST02013
  • Certified of indoor place of assembly safety personnel by (FDNY) fire department of new york city
  • Security guard license delivered by new york state department of state division of licensing services.

RUNNING

like working out at least 4 times a week

Languages

French
Full Professional
English
Professional Working
ouolof
Native or Bilingual

Timeline

Concierge

56 Leonard
04.2023 - 03.2024

Concierge Agent

PTL Events
08.2021 - Current

Security Guard

FOUR SEASONS SECURITY
11.2020 - 09.2021

Airport Security Screener

Delta Global Services
04.2020 - 08.2021

Server

Kabooz's Bar & Grille
09.2014 - Current

Ticketing Agent

FATOU TRAVEL AGENCY
01.2013 - 05.2014

Associate of Applied Science - Hospitality

IFPNC DAKAR SENEGAL

High School Diploma -

COLLEGE MODERNE JEAN DE LA FONTAINE

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Cheikh Dienasecurity guard/concierge/ server/ticketing agent