CHEJNISHA JOINER
Memphis,TN
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Avid Hotel
Southhaven, MS
04.2021 - Current
- Performed daily cashiering duties including balancing accounts at end of shift.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Identified discrepancies between actual sales figures and expected totals.
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
CNA
RAINBOW HEALTH AND REHAB
Memphis, TN
04.2014 - Current
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in providing personal care for elderly patients, such as helping with bathing, dressing and grooming.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Provided emotional support and comfort to residents through conversation and companionship.
Medical Care Assistant
Anchor Home Health
Valparaiso, IN
10.2012 - 01.2014
- Reported changes in patient's condition to supervisor or charge nurse immediately.
- Assisted with feeding patients when needed.
- Helped maintain the general tidiness of the facility by cleaning rooms, hallways and other areas.
Education
High School Diploma -
Westside High School
Memphis, TN05-2000
Some College (No Degree) - Medical Assisting
C N A ACADEMEY
Merrillville, INSkills
- Payment Collection
- Customer Service
- Product Merchandising
- Guest Services
- Cash Handling
- Merchandise Restocking
- Medical Charting
- Medical Transcription
- Personal care assistance
- Patient Safety
- Range of motion exercises
References
References available upon request.
Timeline
Guest Service Representative
Avid Hotel
04.2021 - Current
CNA
RAINBOW HEALTH AND REHAB
04.2014 - Current
Medical Care Assistant
Anchor Home Health
10.2012 - 01.2014
High School Diploma -
Westside High School
Some College (No Degree) - Medical Assisting
C N A ACADEMEY
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