Chekar Hubbard
Monroe,NC
Summary
Customer Service & Communication
Dedicated Customer Service Rep with strong communication skills, and a focus on customer satisfaction.
Experienced in handling calls on an outbound autodial system as well as inbound calls.
Overview
30
30
years of professional experience
Work History
Driver
L.E. Luallen Trucking Inc.
Monroe, NC
08.2011 - Current
- Operated commercial vehicles to transport goods efficiently across various routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Loaded and unloaded cargo safely, following proper protocols to prevent damage.
- Adhered to traffic laws and company policies while driving in diverse conditions.
- Assisted in training new drivers on safety practices and operational procedures.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Maintained accurate logs of vehicle inspections and repair status.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Completed necessary paperwork and documentation for deliveries.
Customer Service Representative
Convergys
Charlotte, North Carolina
02.2009 - 07.2011
- Assisted customers with inquiries and provided timely solutions to issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Package Sorter
Fed Ex Ground
Kernersville, North Carolina
09.2009 - 12.2009
- Sorted packages efficiently for timely distribution to various locations.
- Sorted parcels according to postcode destinations.
- Stacked packages in designated areas for further processing.
- Unloaded incoming shipments from conveyor belts.
Delivery Driver
CCSI
Greensboro, North Carolina
05.2007 - 08.2009
- Delivered packages efficiently to various locations within designated timeframes.
- Inspected delivery vehicle for safety compliance before each shift.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Assisted warehouse personnel in packing orders when necessary.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Telephone Operator
Infonxx
McLeansville, North Carolina
10.2005 - 05.2007
- Resolved customer inquiries promptly, enhancing overall caller satisfaction.
- Implemented best practices for call handling to improve service quality standards.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Managed high call volume while maintaining professional communication standards.
Customer Service Representative
AT&T Call Center
Greensboro, North Carolina
06.2003 - 09.2005
- Assisted customers with inquiries and provided timely solutions to issues.
- Maintained product knowledge to offer accurate information to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
APAC
Greensboro, North Carolina
08.2000 - 05.2003
- Processed orders and coordinated shipping details for timely delivery.
- Maintained product knowledge to offer accurate information to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Collections Agent
Bank of America
Greensboro, North Carolina
12.1998 - 07.2000
- Managed customer accounts to ensure timely payments and resolve discrepancies.
- Communicated effectively with clients to negotiate payment plans and settlements.
- Utilized collection software to track account statuses and document interactions.
- Educated customers on billing procedures and payment options available to them.
- Maintained accurate records of all communications and transactions within the database.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Participated in training sessions related to new technologies used by the company's collections department.
Customer Service Representative
NFO
Greensboro, North Carolina
08.1997 - 11.1998
- Managed customer accounts and updated information in the database.
- Maintained product knowledge to offer accurate information to customers.
- Gathered customer feedback through surveys and used the data to improve customer products.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Collections Agent
MCI Telecommunications
Greensboro, North Carolina
05.1996 - 07.1997
- Communicated effectively with clients to negotiate payment plans and settlements.
- Utilized collection software to track account statuses and document interactions.
- Educated customers on billing procedures and payment options available to them.
- Maintained accurate records of all communications and transactions within the database.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Processed payments through credit card transactions.
- Updated account status records and collection efforts.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
Education
High School Diploma -
Monroe Highschool
Monroe NC06-1995
Some College (No Degree) - Business Management
N.C. A&T State University
Greensboro, NCSkills
- Effective communication
- Customer service
- Data entry
- Critical thinking
- Problem solving
- Conflict resolution
- Call management
- Computer proficiency
- Call center experience
- Account updating
References
References available upon request.
Timeline
Driver
L.E. Luallen Trucking Inc.
08.2011 - Current
Package Sorter
Fed Ex Ground
09.2009 - 12.2009
Customer Service Representative
Convergys
02.2009 - 07.2011
Delivery Driver
CCSI
05.2007 - 08.2009
Telephone Operator
Infonxx
10.2005 - 05.2007
Customer Service Representative
AT&T Call Center
06.2003 - 09.2005
Customer Service Representative
APAC
08.2000 - 05.2003
Collections Agent
Bank of America
12.1998 - 07.2000
Customer Service Representative
NFO
08.1997 - 11.1998
Collections Agent
MCI Telecommunications
05.1996 - 07.1997
High School Diploma -
Monroe Highschool
Some College (No Degree) - Business Management
N.C. A&T State University