Dioni Minaya
Jamaica,USA
Summary
Financial and Operations Professional with over 8 years of experience in delivering tailored financial solutions and managing high-value client relationships. Demonstrated ability to provide exceptional customer service in fast-paced environments while excelling in communication and problem-solving. Proven track record in time management and teamwork, with a focus on developing new business and technology skills to drive organizational growth.
Overview
14
14
years of professional experience
Work History
Driver
Uber
New York City, USA
12.2022 - Current
- Provide safe and reliable transportation to diverse clientele across New York City.
- Deliver excellent customer service, ensuring rider satisfaction and maintaining a 5-star rating.
- Efficiently navigate city routes using GPS technology and time management skills.
Financial Representative
Northwestern Mutual
New York, USA
06.2019 - 11.2022
- Developed personalized financial plans to meet clients' financial goals, including investment, insurance, and retirement strategies.
- Built and maintained a portfolio of high-net-worth clients through effective networking and relationship management.
- Conducted detailed financial analysis and presented solutions aligned with client objectives.
- Ensured strict compliance with industry regulations and company policies.
Assistant Manager
Brooklyn Radio Dispatcher
Brooklyn, USA
02.2012 - 09.2019
- Supervised daily operations and coordinated schedules for a fleet of drivers to ensure efficient service delivery.
- Managed customer inquiries, complaints, and conflict resolution to maintain high levels of satisfaction.
- Trained and mentored new employees on dispatching protocols and customer service best practices.
- Monitored dispatch systems and resolved real-time logistical issues.
Education
Bachelor of Business Administration - Human Resource Management
Baruch College
New York, NY12.2015
Skills
- Financial analysis and planning
- Customer relationship management
- Problem solving
- Effective teamwork
- Timely communication
- Client management
- Customer service excellence
- Conflict resolution
- Effective communication
- Microsoft Office Suite proficiency
- Multitasking skills
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Driver
Uber
12.2022 - Current
Financial Representative
Northwestern Mutual
06.2019 - 11.2022
Assistant Manager
Brooklyn Radio Dispatcher
02.2012 - 09.2019
Bachelor of Business Administration - Human Resource Management
Baruch College