Chekima Rodriguez
Southbridge,USA
Summary
Expertise in customer account management, claims processing, and benefits verification, with a focus on driving customer satisfaction and sales growth. Developed impactful marketing materials while consistently resolving customer issues swiftly, underscoring a commitment to service excellence and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative(remote)
Fallon Health Insurance
11.2025 - Current
- Member & provider support
- Benefits explanation & eligibility verification
- Claims review & resolution
- Authorizations & referrals support
- Utilization management coordination
- Accurate data entry & documentation
- Call tracking & productivity metrics
- Healthcare complian & confidentiality
(HIPAA) - Assisted in claims processing and resolution of disputes.
Customer Account Manager
Aaron's Sales and Lease
05.2023 - 10.2025
- Generated sales leads by cold calling prospective customers and following up on referrals from existing clients.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Developed strategies to improve customer experience and increase loyalty.
- Compiled comprehensive reports on customer accounts detailing contact information, billing history, payment status, and account activity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Residential Counselor
Devereux Advanced Behavioral Health
03.2022 - 01.2023
- Assisted with crisis intervention services when necessary.
- Created tailored treatment plans for clients.
- Developed therapeutic relationships by providing emotional support and positive reinforcement
- Facilitated daily living skills training for individuals with developmental disabilities.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
PCA Personal Care Assistant
Tempus Unlimited
04.2018 - 12.2022
- Personal Care Attendants (PCAs) are MassHealth providers who provide medically necessary hands-on assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs) to MassHealth members who have been determined eligible by MassHealth to receive PCA services.
- PCAs are the employees of the MassHealth members to whom they provide PCA services (also called consumer employers) and of the PCA Workforce Council for purposes of collective bargaining.
- Each consumer employer has particular ADL and IADL needs. PCAs may ask their consumer employer for a description of the consumer employer's specific ADL and IADL needs.
- Covered ADLs include assistance with: mobility, passive range of motion exercises, assistance with medications, bathing or grooming, dressing, eating, toileting.
- Covered IADLs include assistance with the following task examples, or other IADLs that are included in the consumer employer's prior authorization or approved evaluation.
Education
High school diploma -
Southbridge High School
Southbridge, MA06.2004
Skills
- Claims processing
- Customer account management
- Benefits verification
- Behavioral crisis intervention
- Marketing development
- Organization and time management
Timeline
Customer Service Representative(remote)
Fallon Health Insurance
11.2025 - Current
Customer Account Manager
Aaron's Sales and Lease
05.2023 - 10.2025
Residential Counselor
Devereux Advanced Behavioral Health
03.2022 - 01.2023
PCA Personal Care Assistant
Tempus Unlimited
04.2018 - 12.2022
High school diploma -
Southbridge High School