Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chela Donnelly

Akron,OH

Summary

Dynamic customer service professional with a proven track record at Alorica, adept at resolving conflicts and enhancing customer loyalty. Skilled in quality control and critical thinking, I consistently ensured high standards in product inspections at J&R Wheel, meeting tight deadlines while fostering collaboration with teams to address discrepancies effectively.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
01.2019 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Final Quality Inspector

J&R Wheel
02.2015 - 02.2017
  • Played a crucial role in maintaining customer satisfaction by ensuring only high-quality products were shipped out for distribution.
  • Consistently met tight deadlines without compromising on the quality of inspections performed.
  • Ensured compliance with industry regulations by conducting thorough inspections and documentation of results.
  • Worked closely with the Quality Assurance team to address any discrepancies found during inspections, ensuring swift resolution.

Education

High School Diploma -

Northwest High School
Canal Fulton, OH
05-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Prioritization
  • Quality control
  • Warehousing functions

Timeline

Customer Service Representative

Alorica
01.2019 - 05.2019

Final Quality Inspector

J&R Wheel
02.2015 - 02.2017

High School Diploma -

Northwest High School
Chela Donnelly