Chelce Lawson
Stone Mountain,GA
Summary
Instructional design and training professional with 9+ years of experience developing and delivering healthcare learning solutions across virtual, eLearning, and instructor-led modalities. Skilled in applying adult learning principles to create engaging, just-in-time training that supports Epic-based workflows. Experienced with Articulate 360 (Storyline), Adobe Captivate, and healthcare LMS environments. Strong collaborator with subject matter experts, instructional technologists, and stakeholders to ensure training accuracy, usability, and measurable performance impact.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Revenue Cycle Readiness & Training Lead II/Instructional Designer
Emory Healthcare
Atlanta, Ga
09.2022 - Current
- Design, develop, and maintain eLearning courses, assessments, and virtual training materials supporting Epic Prelude, Grand Central, and Resolute users.
- Utilize Articulate 360 (Storyline) and Adobe Captivate to create interactive eLearning, knowledge checks, and workflow-based training modules.
- Apply adult learning principles and instructional design methodologies to ensure training content is relevant, engaging, and aligned to real-world healthcare workflows.
- Partner with senior trainers, operational leaders, and SMEs to validate training accuracy and relevancy prior to release.
- Conduct quality assurance reviews to confirm functionality, content clarity, and learner usability.
- Analyze learner feedback, assessment results, and performance trends to continuously improve training effectiveness.
- Support onboarding and enablement for 100+ new hires, delivering scalable and role-based training solutions.
- Develop job aids, process documentation, and instructional videos for just-in-time learning and ongoing reinforcement.
Patient Access Representative
Emory Healthcare
Atlanta, GA
12.2021 - 07.2022
- Provided hands-on training and coaching for patient registration, insurance verification, and Epic-based front-end workflows.
- Assisted with training documentation updates to support evolving system and workflow changes.
- Coordinated patient scheduling and registration processes to enhance operational efficiency.
Patient Access Representative /Team Leader
Children's Healthcare of Atlanta at Egleston Hospital
Atlanta, GA
02.2018 - 04.2021
- Created and documented training curricula, manuals, and workflow guides for multiple Patient Access departments, including Emergency, Admissions, and Day Surgery.
- Conducted individualized and small-group training sessions using blended learning approaches.
- Evaluated trainee performance and recommended improvements to leadership to enhance training outcomes.
- Authored structured training materials in compliance with healthcare regulations and HIPAA standards.
- Supported rapid workflow and training updates during COVID-19 operational changes.
- Managed patient registration processes to ensure accurate data entry and compliance with hospital policies.
Sales Associate / Optometric Technician
For Eyes Optical
Tucker, GA
09.2017 - 01.2019
- Trained new hires on systems, procedures, and customer service standards.
- Developed informal job aids and reference materials to support onboarding.
- Implemented inventory control measures, reducing discrepancies and improving stock availability for customers.
Retail Store Manager
Shoe Land
College Park, GA
03.2010 - 09.2015
- Led onboarding and training programs for 15+ employees, including shadowing, evaluations, and performance coaching.
- Developed written training materials, reports, and operational documentation.
- Led daily operations, ensuring efficient store functioning and high customer satisfaction.
- Developed and implemented sales strategies to enhance product visibility and drive revenue growth.
- Trained and mentored staff on product knowledge, customer service best practices, and point-of-sale systems.
Education
Bachelor of Science - Project Management
Strayer University
Atlanta, GA09-2026
BBA - Business Management
Clayton State University
Morrow, GA12-2022
Associate of Science - Business Administration
Georgia State University
Atlanta, GA12-2019
Skills
- Instructional Design & Adult Learning Theory
- E-Learning & Virtual Training Development
- Articulate 360 (Storyline) & Adobe Captivate
- Curriculum & Assessment Design
- Training Needs Analysis
- Course QA & Content Validation
- LMS Administration & Reporting
- Epic Systems Training: Prelude, Grand Central, Resolute
- Video & Remote Instruction Content
- Technical Writing & Copy Editing
- Healthcare Revenue Cycle Enablement
- Cross-Functional Collaboration
Certification
- CPAR, Emory Healthcare - Since 2024
Timeline
Revenue Cycle Readiness & Training Lead II/Instructional Designer
Emory Healthcare
09.2022 - Current
Patient Access Representative
Emory Healthcare
12.2021 - 07.2022
Patient Access Representative /Team Leader
Children's Healthcare of Atlanta at Egleston Hospital
02.2018 - 04.2021
Sales Associate / Optometric Technician
For Eyes Optical
09.2017 - 01.2019
Retail Store Manager
Shoe Land
03.2010 - 09.2015
Bachelor of Science - Project Management
Strayer University
BBA - Business Management
Clayton State University
Associate of Science - Business Administration
Georgia State University