Chelcea Farrar Jackson
Black Mountain,NC
Summary
Dedicated to providing exceptional service to customers. I pride myself in anticipating customer needs, and bringing a genuine positive attitude to the work environment..As I learn to become a great addition to the team, I will bring my enthusiasm and an outgoing attitude
Overview
19
19
years of professional experience
Work History
Front desk/ Server/ Gest Services
Miltons/ Monte Vista Hotel Ridgeline hospitality g
Black Mountain, Nc
08.2021 - 04.2025
- Provided exceptional customer service, menu and wine pairing knowledge, and managed complex orders
- Focused on upselling and creating a memorable dining experience memorable
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Red Rocker Inn
Black Mountain, NC
04.2018 - 01.2020
- Prepared for dinner service and ensured a pleasant dining experience for guests
- Collaborated with staff for efficient teamwork
- Maintained cleanliness and organization of dining area and service stations.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
Server
Marriott's Renaissance Hotel
Asheville, NC
- Delivered genuine hospitality, anticipated guest needs, and handled payments
Banquet Server
Marriott's Renaissance Hotel
Asheville, NC
08.2010 - 01.2018
- Served guests promptly and assisted with event setup and cleanup
- Served food and beverages to guests during events and functions.
- Supported team members in executing smooth event operations effectively.
- Stocked service stations with ice, napkins and straws.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Guest Services Associate
Montreat Conference Center
Montreat, NC
08.2009 - 03.2011
- Managed reservations, guest check-ins, and provided assistance with community information
Server/Lead Server
Amicii Trattoria
Asheville, NC
12.2005 - 10.2009
- Ensured effective communication with staff, upsold menu items, and served large parties
Education
Health Sciences -
Brevard College
Brevard, NCGeneral Studies -
A-B Technical Institute
General studies -
Owen High School
Skills
- POS operation
- Effective communication
- Cleanliness standards
- Tableside etiquette
Timeline
Front desk/ Server/ Gest Services
Miltons/ Monte Vista Hotel Ridgeline hospitality g
08.2021 - 04.2025
Server
Red Rocker Inn
04.2018 - 01.2020
Banquet Server
Marriott's Renaissance Hotel
08.2010 - 01.2018
Guest Services Associate
Montreat Conference Center
08.2009 - 03.2011
Server/Lead Server
Amicii Trattoria
12.2005 - 10.2009
Health Sciences -
Brevard College
General Studies -
A-B Technical Institute
General studies -
Owen High School
Server
Marriott's Renaissance Hotel