Chelcee Cobb
Hampton,VA
Summary
Dynamic Human Resource Administrator with a proven track record of enhancing employee relations and streamlining recruitment processes. Recognized for fostering strong team collaboration and consistently achieving organizational objectives while adapting to changing business landscapes. Expertise in conflict resolution and policy enforcement, along with a commitment to maintaining high standards for results. Passionate about driving HR initiatives that align with strategic goals and promote a positive workplace culture.
Overview
10
10
years of professional experience
Work History
Human Resources Administrator
GEICO
Virginia Beach, VA
01.2022 - 01.2026
- Handled sensitive employee information with a focus on maintaining confidentiality and safeguarding personal data integrity.
- Provided guidance to new employees during orientation, detailing necessary documentation to enhance HR efficiency.
- Coordinated and verified onboarding paperwork for new hires and rehires to streamline the hiring process.
- Developed engaging training content and organized benefits packets to facilitate effective new hire orientation.
- Partnered with HR to assess and update policies, reinforcing corporate accountability and fostering a healthy work environment.
- Executed job announcement distribution and performed applicant pre-screening to streamline candidate selection for available positions.
HR Assistant Trainee
Bloom Insurance Agency
Bloomington , IN
03.2021 - 12.2021
- Assisted in recruitment processes by scheduling interviews and coordinating candidate communications.
- Maintained employee records and ensured compliance with HR policies and procedures.
- Supported onboarding processes by preparing new hire documentation and facilitating orientation sessions.
- Facilitated employee engagement initiatives to enhance workplace morale and productivity.
- Provided administrative support to HR team, streamlining operations through effective document management practices.
- Conducted preliminary screening of resumes to identify qualified candidates for various positions.
Customer Service Lead
Faneuil Inc.
Hampton, VA
01.2020 - 03.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Implemented company processes to effectively resolve customer service issues.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Consulted with customers regarding needs and addressed concerns.
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Licensed Insurance Agent
Allstate
Norfolk, VA
04.2018 - 12.2020
- Developed tailored insurance solutions to meet diverse client needs and preferences.
- Conducted thorough risk assessments to identify coverage gaps for clients.
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
Customer Service Representative
Maximus
Hampton, VA
08.2017 - 04.2018
- Asked probing questions and offered solutions to resolve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Associate
Levi Strauss
Williamsburg, VA
08.2015 - 07.2017
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
Associates - Business Administration
Norfolk State University
Norfolk, Virginia, VA06.2015
Skills
- Personnel file management
- Employee relations
- Document management
- Orientation preparation
- HR recordkeeping
- Workforce planning
- Leadership training and development
- Office administration
- Goal-oriented mindset
- Policy analysis
- Customer retention
- Product knowledge
- Customer service
- Analytical thinking
- Sales metrics analysis
- Employee onboarding
- Human resource management
Timeline
Human Resources Administrator
GEICO
01.2022 - 01.2026
HR Assistant Trainee
Bloom Insurance Agency
03.2021 - 12.2021
Customer Service Lead
Faneuil Inc.
01.2020 - 03.2021
Licensed Insurance Agent
Allstate
04.2018 - 12.2020
Customer Service Representative
Maximus
08.2017 - 04.2018
Sales Associate
Levi Strauss
08.2015 - 07.2017
Associates - Business Administration
Norfolk State University
Education and Training
other