Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelcee Walker

Summary

Customer Service Specialist with 10+ years of extensive expertise in fast typing, meticulous attention to detail, and advanced database management. Demonstrates exceptional organizational and time management skills, leveraging comprehensive knowledge of ECRM Software and Microsoft Office Suite. Committed to driving operational efficiency and contributing to the company's strategic goals through innovative data management solutions.

Overview

8
8
years of professional experience

Work History

Insurance Tracker

Assurant
10.2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Claims Associate

State Farm Insurance
08.2022 - 02.2024
  • Identify potential fraud, referring cases to the special investigative unit.
  • Educate customers on claim processes, enhancing understanding and compliance.
  • Analyzed complex insurance claims, determining liability and settlement options while ensuring compliance with evolving industry regulations.
  • Streamlined claims processing workflow, significantly reducing turnaround time and enhancing customer satisfaction rates.

Customer Service Specialist

Sedgwick
03.2017 - 10.2022
  • Educated customers on claim processes, documentation, and payment details, ensuring clear communication.
  • Documented call details professionally, meeting client requirements and benefit plans.
  • Accurately entered application information into the claims management system, meeting customer needs.
  • Streamlined claim processing by educating customers on documentation, timelines, and status updates, resulting in improved efficiency and client satisfaction.

Education

Associate's Degree -

West Georgia Technical College
Douglasville, GA

Skills

Microsoft Office Suite

  • Advance ECS
  • ECRM Software
  • Verbal Communications
  • Written Communications
  • Black Knight Software
  • SmartFlow Patient Workflow Software
  • Organizational Time Management
  • Collections & Billing
  • Fast typing skills

Timeline

Insurance Tracker

Assurant
10.2024 - Current

Claims Associate

State Farm Insurance
08.2022 - 02.2024

Customer Service Specialist

Sedgwick
03.2017 - 10.2022

Associate's Degree -

West Georgia Technical College

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