Summary
Overview
Work History
Education
Skills
Timeline
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Chelcie King

LEXINGTON,NC

Summary

Dynamic professional with a rich background at Childress Vineyards and the USAF, excelling in guest relations management and exceptional communication. Demonstrated expertise in salesmanship and attention to detail, significantly enhancing customer satisfaction and operational efficiency. Proven ability to manage high-stakes environments and deliver outstanding service, ensuring client and team success.

Overview

10
10
years of professional experience

Work History

Waitress Trainer

Childress Vineyards
08.2020 - 04.2022
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Trained and mentored 36 new personnel hired to fulfill various roles.

Wedding Caterer

Childress Vineyards
08.2020 - 04.2022
  • Coordinated with venue staff to ensure proper setup and breakdown procedures were followed during each event, allowing a smooth flow from ceremony to reception.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Delivered excellent customer service by promptly responding to inquiries regarding availability, pricing options, menu customization possibilities.
  • Managed budgets for each event, ensuring all expenses were accounted for and clients received best value possible for their investment.

Order Selector

Aldi Distribution Center
04.2018 - 10.2020
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Checked inventory and selected products from specific locations based upon availability.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.

Air Transportation Specialist

USAF
09.2012 - 09.2017
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.

Education

High School Diploma -

West Davidson High School
Lexington, NC
06.2010

Some College (No Degree) - Air Transportation

U.S. Army Transportation School
Fort Lee, VA

Skills

  • Salesmanship
  • Exceptional communication
  • Guest Relations Management
  • Attention to Detail

Timeline

Waitress Trainer

Childress Vineyards
08.2020 - 04.2022

Wedding Caterer

Childress Vineyards
08.2020 - 04.2022

Order Selector

Aldi Distribution Center
04.2018 - 10.2020

Air Transportation Specialist

USAF
09.2012 - 09.2017

High School Diploma -

West Davidson High School

Some College (No Degree) - Air Transportation

U.S. Army Transportation School

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Chelcie King