Chelcy Gillie
Tyler
Summary
Detail-oriented and technically adept professional with a strong background in system monitoring, data reporting, and customer service. Proven ability to manage complex systems, analyze technical data, and support both front-line operations and back-end processes. Passionate about technology and public safety with a growing interest in telemetry and remote monitoring roles. Known for rapid problem-solving, situational awareness, and excellent communication under pressure.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Aimbridge Hospitality
10.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Auditor
Gold TX Lodging
07.2022 - 11.2024
- Performed nightly audits and reconciled system data with precision and attention to detail.
- Monitored multiple systems to ensure operational continuity and safety protocols.
- Delivered front-line support to guests while managing reports, logs, and technical troubleshooting during overnight shifts—requiring strong situational awareness.
Media Technology Assistant
Tyler ISD
01.2022 - 09.2022
- Assisted staff and students with technical systems, including troubleshooting AV and computer issues.
- Maintained technology labs and monitored system usage and functionality—requiring attention to system performance and quick resolution of issues.
- Supported media management and helped implement digital learning tools.
Public Safety Officer (PSO)
University of Texas at Tyler Police Dept
09.2021 - 12.2021
- Monitored campus systems including alarm responses and surveillance activity.
- Documented incidents accurately and responded rapidly to alerts—key skills for telemetry monitoring roles.
- Worked independently while maintaining vigilance and adhering to safety protocols.
Computer Lab Teacher | Distance Learning Assistant
Desoto County School District
10.2020 - 09.2021
- Supervised student use of computer labs and online learning platforms.
- Troubleshoot system issues and maintained learning platforms—developed remote monitoring and tech support abilities.
- Maintained logs and assisted in virtual learning compliance—mirroring telemetry recordkeeping and alert follow-ups.
Education
High School Diploma -
Clarksdale High School
Clarksdale05-2013
Skills
- Technical Troubleshooting & Support
- Data Entry & System Reconciliation
- Customer Service & Crisis Communication
- Incident Reporting & Documentation
- Hardware & Software Support
- Observation & Pattern Recognition
- Microsoft Office Basic Network Knowledge
- Cash Handling
- Customer Service
- Time Management
Timeline
Front Desk Agent
Aimbridge Hospitality
10.2024 - Current
Night Auditor
Gold TX Lodging
07.2022 - 11.2024
Media Technology Assistant
Tyler ISD
01.2022 - 09.2022
Public Safety Officer (PSO)
University of Texas at Tyler Police Dept
09.2021 - 12.2021
Computer Lab Teacher | Distance Learning Assistant
Desoto County School District
10.2020 - 09.2021
High School Diploma -
Clarksdale High School
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