Chelita Watson
Houston,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Representative
Foundever
08.2024 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Registered Dental Assistant
Houston Uptown Dentists
04.2023 - 02.2024
- Explained treatment procedures and instructed patients on home care guidelines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, study casts and impressions.
Registered Dental Assistant/Front Desk Receptionist
Katy Creek Ranch Family Dentistry
03.2021 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
GED -
Texas Southern University
Houston, TXRegistered Dental Assistant - Dental Assisting
Astrodome Dental
Houston, TX11.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Time management
- Data collection
- Reliability and punctuality
- Problem-solving skills
- Empathy display
- Calm and professional under pressure
- Manage heavy inbound calls
Timeline
Customer Service Representative
Alorica
10.2024 - Current
Customer Service Representative
Foundever
08.2024 - 09.2024
Registered Dental Assistant
Houston Uptown Dentists
04.2023 - 02.2024
Registered Dental Assistant/Front Desk Receptionist
Katy Creek Ranch Family Dentistry
03.2021 - 04.2023
GED -
Texas Southern University
Registered Dental Assistant - Dental Assisting
Astrodome Dental
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